Store B Manager

Circle K Stores•McKeesport, PA

2d•Onsite

About The Position

The Store B Manager leads store operations, supervises employees, and ensures customer service, store image, safety, and financial performance meet Company standards. The manager recruits, hires, trains, schedules, evaluates, and supports employees; maintains supplier and customer relationships; communicates with store staff and the Market Manager; and organizes store records, merchandise, reports, and signage. The role analyzes sales, expenses, budgets, and merchandise margins, safeguards money, and reports discrepancies to the Market Manager. The position requires at least 50 hours of work per week and may include all shifts, weekends, and holidays. Approximately 95% of work is indoors, although duties may include cleaning parking lots and gas pumps and taking out garbage. The manager may work alone with minimum direction and periodic supervision and may occasionally work in a walk-in cooler or freezer or outdoors. Physical tasks include standing or walking for a full shift, handling and moving items, and operating a cash register or computer.

Requirements

High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage functions listed in the CSR, LSR, and SA job descriptions.
Ability to use a computer or acquire the necessary skills, including for reports, inventory control, cash control, and employment-related forms.
Valid driver’s license and dependable transportation.
Open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions and to work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to work alone and with minimum direction and periodic supervision.
Ability to stand and/or walk for an entire shift; grasp, reach, and manipulate objects; reach overhead; bend and twist at the waist; stoop, kneel, squat, push, and pull.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to push or pull with the arms using up to 20 pounds of force.
Ability to operate a cash register and/or computer keyboard; climbing a ladder may be required.
Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and tolerate occasional noise.
Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Nice To Haves

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience.

Responsibilities

Directly supervise the activities of two or more full-time employees, which may include Assistant Managers, Lead Representatives, and Customer Service Representatives.
Recruit, hire, and train employees to provide excellent customer service.
Assign tasks and maintain a clean, stocked, organized, and well-kept store according to Company standards.
Maintain a professional and supportive image among employees and the supervisor.
Schedule employees within Company guidelines and according to business needs to maximize customer service and maintain the store image.
Use non-discriminatory management practices when hiring, training, counseling, mentoring, motivating, and separating employees.
Develop professional relationships with suppliers and resolve customer complaints promptly and professionally.
Maintain regular and predictable onsite attendance and promote a safe, positive image in the neighboring community.
Prepare timely performance appraisals in Workday, including 30- and 60-day check-ins, 90-day and 12-month reviews, and ongoing anniversary check-ins.
Train employees in customer service, store image, marketing execution, safety procedures, and cash awareness; ensure required training is completed on time.
Establish timely employee communications and periodic ongoing meetings with store employees and the Market Manager.
Evaluate store needs and develop action plans to meet objectives.
Organize and maintain store files and manuals; supervise completion of required reports accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced, and that required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed; complete other financial analysis necessary to maximize sales and net profits.
Notify the Market Manager of sales, cash, inventory, or operating discrepancies.
Supervise and manage the functions and use of equipment, tools, and materials described in the CSR, LSR, and SA job descriptions.
Perform other duties as assigned.