Retail Sales Associate

PET PROS LLC DBA EARTHWISE PET • Oak Creek, WI

23d • $14 - $15

About The Position

The Store Associate delivers an exceptional experience for pet parents and their pets through thoughtful customer engagement, product knowledge, and the daily operational work needed to keep a store running well. The role involves making personalized product and service recommendations, supporting lasting customer relationships, and maintaining a clean, well-stocked, well-merchandised store. The ideal candidate enjoys pets, learning, and helping people, and contributes positively to team success.

This is a non-exempt role that may be full-time (30–40 hours per week) or part-time (up to 29 hours per week). Days and hours vary within normal store operating hours, including before- and after-hours and weekends. Associates work varied shifts on a rotational basis and may occasionally travel to other locations, meetings, and events. The position reports to the Store Manager.

Requirements

• Must be at least 18 years old.
• No minimum education or formal training is required.
• Excellent communication and interpersonal skills.
• Highly accountable, ethical, and strong in integrity.
• Ability to thrive in an active retail and service environment with shifting focus and priorities.
• Comfort with computers and learning new systems; basic proficiency in Microsoft Office (Word and Outlook) and Google Workspace (Docs and Gmail).
• Ability to lift and carry 50 pounds independently; items exceeding 50 pounds or that are awkward or oversized are handled as a team lift.
• Ability to stand, walk, bend, kneel, and stoop for extended periods, climb a step stool or ladder to reach and stock upper shelving and stockroom racking, and remain active for full shifts.
• Reliable transportation.
• Availability to work weekends, evenings, and holidays as business requires.
• Motivating, positive, helpful attitude and desire to learn.

Responsibilities

• Welcome, connect with, and engage customers throughout the shopping experience, from greeting through checkout and follow-up, with recommendations suited to customers and their pets.
• Promote a customer-first culture and consistently excellent service for grooming and retail customers using the GOTHEART and WECARE service philosophies.
• Provide personalized product and service recommendations using product and grooming knowledge, and build lasting customer relationships.
• Address customer questions and concerns promptly and professionally, escalating when appropriate.
• Complete point-of-sale transactions accurately, including cash handling and basic math.
• Follow procedures for deposits, cash handling, and end-of-shift reconciliation.
• Receive, stock, rotate, cycle-count, and face inventory according to established schedules.
• Keep the sales floor adequately stocked and merchandise products to company standards, including contributing to creative displays.
• Carry out promotional strategies, merchandising directives, and signage updates as directed.
• Maintain store cleanliness throughout the shift.
• Complete assigned training on time and apply product and service knowledge on the sales floor.
• Attend store and company meetings, which may occur before or after store hours.
• Support and celebrate teammates’ success.
• Assist with training and support the Store Manager in onboarding new associates.
• Support the implementation and adoption of company policies and procedures, and help ensure teams understand and follow current versions.
• Support operational needs and learn systems across store departments, including services and self-wash in select stores.
• Occasionally travel to other locations, meetings, and events.

Benefits

• Opportunity to earn performance-based bonuses.
• Comprehensive benefits package for full-time team members, including health, dental, vision, and 401(k) with matching.
• Employee discount.
• Paid time off for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed