Store Associate - Part-Time

The Salvation Army Southern California•Havre, MT

7d•Onsite

About The Position

The Store Associate assists with retail store operations, including customer service, sales, showroom standards, cashiering, money handling, merchandising, inventory stocking, donation processing, recycling, and store cleanliness. The role includes opening and closing tasks for the cash desk; accurately processing cash, credit card, and voucher transactions; operating the register and reading reports; and helping load purchased merchandise and sort incoming donations. Associates communicate with customers, staff, volunteers, and supervisors and follow uniform, cell phone, break, and smoking policies. The position helps keep the showroom, restrooms, cash desk, and other public areas clean and safe; reports maintenance needs; stocks and organizes merchandise; maintains clothing date cycles and tagging; and refreshes displays to support customer interest. Associates provide courteous service, respond to customer questions, document interactions and complaints, and refer complaints or questions about community services to the appropriate person. Additional duties include identifying and processing donations for recycling or sale, maintaining recycling areas and bins, making repairs to donated or Salvation Army property when possible, training donation staff or volunteers on items with sales or recycling potential, and attending regularly scheduled and mandatory staff meetings. Other duties may be assigned by a supervisor. Work takes place in a store and warehouse environment and schedules vary Monday through Sunday, typically between 9:00 AM and 6:00 PM.

Requirements

High school degree or equivalent.
Demonstrated knowledge of cash controls and cashier procedures.
Detail-oriented with attention to detail.
Team player who cooperates with supervisors, staff, volunteers, and customers to achieve store goals.
Self-starter with the ability to solve problems or seek assistance when needed.
Strong verbal and written English communication skills.
Good organizational skills and effective time management.
Ability to work with the public in a courteous and professional manner.
Ability to work in a fast-paced environment and maintain poise under pressure.
Customer-service mindset.
Strong knowledge of cash controls and cashier procedures, including credit card sales, vouchers, and accurate, accountable register operation.
General knowledge of business protocols for safe and efficient operations.
Ability and willingness to keep information confidential.
Must complete and adhere to Protecting the Mission requirements and guidelines.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; stand for prolonged periods on a hard floor; continuously grasp, push, pull, and reach overhead; and repetitively lift 35 to 50 pounds.
Ability to operate a cash register and telephone and understand and produce written information such as research and donation receipts.
Ability to work in a store and warehouse environment that may involve weather-related discomfort, noise, dust, and dirt.

Nice To Haves

Retail experience preferred.
Cash register skills preferred.
Ability to use the internet for research is helpful.
Ability and willingness to learn new methods to improve skills and proficiency.

Responsibilities

Assist with retail store operations, customer service, sales, showroom standards, and daily opening and closing tasks.
Prepare the cash desk and accurately handle cash, credit card, and voucher sales; operate the register, enter sales categories and taxes correctly, and read register reports.
Maintain the safety, cleanliness, care, and maintenance of the showroom, restrooms, cash desk, and other public areas; report areas needing service or care.
Provide friendly, courteous, and professional service to customers and team members, answer questions when possible, and direct inquiries about Salvation Army community programs to appropriate personnel.
Organize, stock, and merchandise inventory across product categories; maintain clothing racks and fixtures, follow floor zone assignments, and keep clothing appropriately sorted, dated, and color-coded.
Frequently change and upgrade store displays, keep floor stock attractive and organized, and present ideas to improve the showroom and customer experience.
Follow established pricing and markdown practices; do not negotiate or independently reduce prices.
Handle customer complaints respectfully, promptly notify the Store Manager or Supervisor of sales-floor concerns, and document interactions accurately in writing.
Identify donations with recycling potential, gather and sort recycling donations, and place items in appropriate processing areas.
Process recycling donations through identification, pricing, and sorting; assess whether electronic donations are suitable for eCommerce, recycling, or showroom sales.
Maintain recycling bins and work areas, secure tools, empty trash as needed, and identify donated items that may support facility improvements.
Make repairs to donated or Salvation Army-owned property and equipment when possible.
Mentor and train donation-receiving staff and volunteers on items with recycling or sales potential.
Attend regularly scheduled and mandatory staff meetings, including meetings outside a scheduled shift or standard work day.
Perform other duties assigned by a supervisor.