Store Associate - Part-Time

Salvation Army Careers•Great Falls, MT

3d•Onsite

About The Position

The Store Associate assists with retail store operations, including customer service, sales, cash-desk preparation, cashiering, merchandise stocking and presentation, cleaning, donation handling, and recycling. The role helps maintain a safe, clean, attractive showroom; supports customers and communicates with staff, volunteers, supervisors, and visitors; and follows store policies and Salvation Army requirements. The Associate may also help with facility and equipment repairs, donation assessment, and training donation-receiving staff or volunteers. Schedules vary Monday through Sunday, typically between 9:00 AM and 6:00 PM. The position is part-time.

Requirements

High school degree or equivalent.
Demonstrated knowledge of cash controls and cashier procedures.
Detail-oriented, with attention to detail and good organizational and time-management skills.
Team player who cooperates with supervisors, staff, volunteers, and customers to achieve store goals.
Self-starter able to solve problems or seek assistance when needed.
Strong verbal and written English communication skills.
Ability to work with the public courteously and professionally, and to maintain poise in a fast-paced environment and under pressure.
Customer-service mindset and general knowledge of business protocols for safe, efficient operations.
Ability and willingness to learn new methods, improve skills and proficiency, and keep information confidential.
Ability to attend mandatory meetings outside scheduled shifts or standard workdays.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; stand for prolonged periods on a hard floor; continuously grasp, push, pull, and reach overhead; and repeatedly lift 35 to 50 pounds.
Ability to operate a cash register and telephone and to understand and produce written information, including research and donation receipts.
Ability to perform the essential duties with or without reasonable accommodation.

Nice To Haves

Retail experience.
Cash register skills.
Ability to use the internet for research.

Responsibilities

Provide friendly, courteous, respectful, and professional service to customers and other store visitors; respond to questions and direct inquiries about Salvation Army community programs to appropriate personnel.
Prepare the cash desk for opening and closing; handle money accurately; process credit card and voucher sales; operate the register and enter sales categories and taxes correctly; and understand register reports.
Maintain safety, cleanliness, care, and upkeep of the showroom, restrooms, cash desk, public areas, work areas, and recycling areas; report areas needing service or care to the lead cashier or supervisor; and empty trash bins as needed.
Stock merchandise and maintain full racks and fixtures, organize clothing by size, color, and garment type, follow floor-zone assignments and date cycles, and keep merchandise attractively arranged.
Change and upgrade displays and rearrange floor stock to maintain appealing visual merchandising and customer interest; offer ideas to improve the showroom and customer experience.
Follow established pricing, markdown, tagging, and removal practices; do not independently reduce or negotiate prices.
Handle customer complaints courteously and respectfully; promptly report sales-floor complaints to the Store Manager or Supervisor and accurately document interactions and their outcomes.
Identify donations with recycling potential, gather and sort them into appropriate processing areas, identify and price items, maintain defined recycling categories, and assess whether electronic donations are best suited for eCommerce, recycling, or showroom sales.
Help load out purchased merchandise and separate incoming donations; make repairs to donated or Salvation Army property and equipment when possible; identify donations that could support facility improvements; and keep tools secured.
Mentor and train donation-receiving staff and volunteers about donated items with recycling or sales potential.
Follow uniform, cell phone, break, and smoking policies, and complete and adhere to Protecting the Mission requirements and guidelines.
Attend all regularly scheduled and mandatory staff meetings, including those outside a scheduled shift or standard workday; perform other duties assigned by a supervisor.