Store Associate - Part-Time

The Salvation Army Southern California•Great Falls, MT

4d•Onsite

About The Position

The Store Associate assists with the operation of The Salvation Army retail store, providing customer service, maintaining showroom standards, supporting cashier and cash-handling operations, merchandising and stocking inventory, and helping with donation processing and recycling. The role includes completing opening and closing tasks, accurately processing cash, credit card, and voucher sales, maintaining store displays and merchandise date cycles, helping load purchased merchandise, and communicating with customers, staff, volunteers, and supervisors. The Salvation Army is a branch of the Christian Church, and its programs aim to support spiritual regeneration and meet human needs without discrimination. The position also supports the cleanliness and upkeep of the sales floor, public areas, restrooms, and cash desk; identifies and sorts donations for resale or recycling; maintains recycling areas and tools; and may assist with repairs to donated or Salvation Army property and equipment. The associate must attend regularly scheduled and mandatory staff meetings, including meetings outside scheduled shifts or standard workdays, and perform other duties assigned by a supervisor. Work is performed in a store and warehouse environment. Staff may experience physical discomfort related to changing weather, noise, dust, dirt, and similar conditions. Schedules vary Monday through Sunday, typically between 9:00 AM and 6:00 PM. The Salvation Army may reassign duties or require additional tasks based on organizational needs. Qualified individuals must be able to perform essential duties with or without reasonable accommodation.

Requirements

High school degree or equivalent.
Demonstrated knowledge of cash controls and cashier procedures.
Detail-oriented, with strong attention to detail.
Team-oriented and cooperative when working with supervisors, staff, volunteers, and customers toward store goals.
Self-starter with the ability to solve problems or seek assistance when needed.
Strong verbal and written English communication skills.
Good organizational skills and effective time management.
Ability to work with the public in a courteous, respectful, and professional manner.
Ability to work in a fast-paced environment and maintain composure under pressure.
Customer-service mindset.
Strong knowledge of cash controls and cashier procedures, including credit card sales, vouchers, and accurate, accountable register operation.
General knowledge of business protocols for safe and efficient operations.
Ability and willingness to keep information confidential.
Ability to complete and comply with Protecting the Mission requirements and guidelines.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; stand for prolonged periods on a hard floor; continuously grasp, push, pull, and reach overhead; and repetitively lift 35 to 50 pounds.
Ability to operate a cash register and telephone and to understand and produce written information, including research and donation receipts.
Ability to perform essential duties with or without reasonable accommodation.

Nice To Haves

Retail experience.
Cash register skills.
Ability to use the internet for research.

Responsibilities

Maintain the safety, cleanliness, care, and upkeep of the retail sales floor, public areas, restrooms, and cash desk; report areas needing service or care to the lead cashier or supervisor.
Provide friendly, courteous, respectful, and professional service to customers and other store visitors, responding to questions when possible and directing inquiries about community social services to appropriate personnel.
Handle customer complaints courteously and promptly; notify the Store Manager or Supervisor about sales-floor complaints and document interactions accurately in writing.
Maintain attractive, frequently refreshed store displays and organize floor stock to cultivate customer interest.
Keep clothing racks and other fixtures stocked with current merchandise; organize clothing by size, color, and garment type and maintain date cycles and color-coded tags.
Follow retail floor zone assignments and stock all categories of inventory, including bric-a-brac and books; remove merchandise from the sales floor according to established practices.
Complete opening and closing tasks and prepare the cash desk for efficient operation.
Accurately handle money and process cash, credit card, and voucher sales; enter correct sales categories and taxes, operate the register, and read register reports.
Help load purchased merchandise and separate donations as they are received.
Identify donations with recycling potential, gather and sort them, and place them in the appropriate processing areas.
Assess electronic donations for eCommerce, recycling, or showroom sales; assist with repairs to donated or Salvation Army property and equipment when possible.
Maintain recycling bins and work areas, secure tools, empty trash as needed, and monitor donations for items useful to facility improvements.
Mentor and train donation-receiving staff and volunteers in identifying donated items with recycling or sales potential.
Present ideas for improving customer service and creating an attractive showroom.
Follow uniform, cell phone, break, smoking, and Protecting the Mission policies and guidelines.
Attend all regularly scheduled and mandatory staff meetings, even when outside a scheduled shift or standard workday.
Perform other duties assigned by a supervisor.