Retail Sales Associate
About The Position
The Store Associate delivers an exceptional experience for pet parents and their pets through thoughtful customer engagement, product knowledge, and the daily operational work that keeps the store running well. The role involves learning about products and services, making personalized recommendations, supporting customer relationships, and maintaining a clean, stocked, and well-merchandised store. Associates work varied shifts within normal store operating hours, including weekends and before or after store hours, and may occasionally travel to other locations, meetings, and events. The position may be full-time (30–40 hours per week) or part-time (up to 29 hours per week).
Requirements
- Must be at least 18 years old.
- No minimum education or formal training is required.
- Excellent communication and interpersonal skills.
- High accountability, ethical conduct, and strong integrity.
- Ability to thrive in an active retail and service environment with shifting focus and priorities.
- Comfort with computers and learning new systems; basic proficiency in Microsoft Office (Word and Outlook) and Google Workspace (Docs and Gmail).
- Ability to lift and carry 50 pounds independently; items exceeding 50 pounds or that are awkward or oversized are handled as a team lift.
- Ability to stand, walk, bend, kneel, and stoop for extended periods, and remain active for full shifts.
- Ability to climb a step stool or ladder to reach, stock, and retrieve products from upper shelving and stockroom racking.
- Reliable transportation.
- Availability to work weekends, evenings, and holidays as business requires.
- Motivating, positive, helpful attitude and a desire to learn.
Responsibilities
- Welcome, connect with, and engage customers throughout the shopping experience, offering recommendations suited to customers and their pets.
- Champion a customer-first culture and provide a consistently excellent experience to grooming and retail customers using the GOTHEART and WECARE service philosophies.
- Address customer questions and concerns promptly and professionally, escalating when appropriate.
- Process point-of-sale transactions accurately, including handling cash and applying basic math.
- Follow company procedures for deposits, cash handling, and end-of-shift reconciliation.
- Receive, stock, rotate, cycle count, and face inventory according to the established cadence.
- Keep the sales floor adequately stocked and merchandise products to company standards, including contributing to creative displays.
- Execute promotional strategies, merchandising directives, and signage updates as directed.
- Maintain store cleanliness throughout the shift.
- Complete assigned training on time and apply product and service knowledge on the sales floor.
- Attend store and company meetings, which may take place before or after store hours.
- Support and celebrate teammates' success.
- Assist with training and support the Store Manager in onboarding new associates.
- Support the execution and adoption of company policies and procedures, and help ensure teams understand and follow current versions.
- Support operational needs and learn systems across departments in the assigned store, including services and self-wash in select stores.
Benefits
- Opportunity to earn performance-based bonuses.
- Comprehensive benefits package for full-time team members, including health, dental, vision, and 401(k) with matching.
- Employee discount.
- Paid time off for full-time team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
