Retail Sales Associate

PET PROS LLC DBA EARTHWISE PET • Wheaton, IL

10d • Onsite

About The Position

EarthWise Pet is seeking a positive, helpful, motivated Store Associate to deliver an exceptional experience for pet parents and their pets. The role combines customer engagement and product knowledge with the daily operational work needed to keep a store running well. The ideal candidate enjoys pets, learning, and helping people; makes recommendations suited to each customer and pet; and takes pride in maintaining a clean, well-stocked, well-merchandised store. The role is full-time (30–40 hours per week) or part-time (up to 29 hours per week), with varied hours within normal store operating hours, including before and after hours and weekends. Associates work varied shifts on a rotational basis and may occasionally travel to other locations, meetings, and events. The position is non-exempt and reports to the Store Manager.

Requirements

• Must be at least 18 years old.
• No minimum education or formal training is required.
• Excellent communication and interpersonal skills.
• High accountability, ethical conduct, and strong integrity.
• Ability to thrive in an active retail and service environment with shifting priorities and focus.
• Comfort with computers and learning new systems; basic proficiency in Microsoft Office (Word and Outlook) and Google Workspace (Docs and Gmail).
• Ability to lift and carry 50 pounds independently; items over 50 pounds or awkward or oversized items must be handled as a team lift.
• Ability to stand, walk, bend, kneel, and stoop for extended periods and remain active throughout full shifts.
• Ability to climb a step stool or ladder to reach, stock, and retrieve products from upper shelving and stockroom racking.
• Reliable transportation.
• Availability to work weekends, evenings, and holidays as business requires.
• Motivating, positive, helpful attitude and desire to learn.

Responsibilities

• Welcome, connect with, and engage customers throughout the shopping experience, from greeting through checkout and follow-up, with thoughtful conversations and recommendations.
• Promote a customer-first culture and provide consistently excellent service to grooming and retail customers using the GOTHEART and WECARE service philosophies; make personalized product and service recommendations and build lasting customer relationships.
• Address customer questions and concerns promptly and professionally, escalating when appropriate.
• Accurately complete point-of-sale transactions, including handling cash and applying basic math.
• Follow company procedures for deposits, cash handling, and end-of-shift reconciliation.
• Learn and maintain inventory by receiving, stocking, rotating, cycle counting, and facing products on the established cadence.
• Keep the sales floor adequately stocked and merchandise products to company standards, including contributing to creative displays.
• Carry out promotional strategies, merchandising directives, and signage updates as directed.
• Maintain store cleanliness throughout the shift.
• Complete assigned training on time and apply product and service knowledge on the floor.
• Attend store and company meetings, some of which may take place before or after store hours.
• Support and celebrate teammates’ success.
• Assist with training and support the Store Manager in onboarding new associates.
• Support the execution and adoption of company policies and procedures, helping ensure teams understand and follow current versions.
• Support operational needs and learn systems for all departments in the assigned store, including services and self-wash in select stores.

Benefits

• Opportunity to earn performance-based bonuses.
• Comprehensive benefits package for full-time team members, including health, dental, vision, and 401(k) with matching.
• Generous employee discount.
• Paid time off for full-time team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed