Store Associate Rx

CVS Health • Riverview, FL

1d • $15 - $19

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and ensure customer satisfaction in accordance with CVS Health values. The role supports pharmacy and front-store customer service, prescription processing and pick-up, store operations, inventory management, cleanliness, and required administrative and training activities. Licensure requirements vary by state. Depending on the role and location, COVID-19 vaccination may be required where permitted by law, subject to reasonable accommodations.

Requirements

• Must be at least 16 years of age.
• Meet applicable state licensure requirements, which vary by state.
• Ability to perform customer-service, pharmacy-operation, front-store, inventory-management, and other listed duties.
• Ability to stand for extended periods of time.
• Ability to unload and load trays or cases weighing up to 35 pounds to a height of 4 feet and move them between locations.
• High school diploma or equivalent is preferred but not required.

Nice To Haves

• High school diploma or equivalent.

Responsibilities

• Greet customers courteously and professionally, answer questions and concerns, and request additional assistance when needed.
• Protect customer and patient confidentiality in accordance with HIPAA and company standards.
• Answer telephone calls using the appropriate greeting.
• Follow applicable federal and state laws and regulations, CVS policies and procedures, workflow requirements, and quality assurance standards.
• Maintain prescription prioritization and process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Perform register transactions, including cash, check, and charge transactions, and bag merchandise after sales.
• Complete prescription pick-up procedures, including logging pick-ups, validating customer addresses, making the Offer to Counsel, and directing customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permitted by law.
• Retrieve and file prescriptions in accordance with state and federal law.
• Attend required store operational meetings and maintain a clean, organized, professional pharmacy department.
• Access, input, and retrieve information using a computer.
• Assist with front-store operations when needed, including register operations, merchandise pricing and stocking, store cleaning, price changes, photo orders, checkout-area upkeep, rainchecks, and customer assistance.
• Maintain card and cosmetic departments, reset departments and end caps according to planograms, and display and sign promotional and seasonal merchandise.
• Prepare damaged merchandise for return, complete in-store signing, work reserve stock, and perform minor in-store repairs.
• Follow company guidelines when responding to potential shoplifters.
• Assist pharmacy personnel when needed and help customers carry large purchases to their vehicles.
• Unload and load trays or cases weighing up to 35 pounds to a height of 4 feet, and move them between locations.
• Maintain inventory availability, use reports for replenishment, remove outdated, damaged, and recalled merchandise for return, and assist with putting away drug orders except CIIs, as permitted by law.
• Support scheduling activities according to business needs and workflow, complete required training, and provide required reports to field management and corporate.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed