Store Associate Rx

CVS Health • Highland Park, NJ

1d • $15 - $22

About The Position

Work as part of the Pharmacy and Front Store Team to provide customers with a positive shopping experience and ensure customer satisfaction in accordance with CVS values. The role supports pharmacy and front-store operations, customer service, prescription processing, inventory management, store upkeep, and related administrative activities. Duties and permitted pharmacy activities are subject to applicable federal and state laws, CVS policies, and any relevant collective bargaining agreement rules. Depending on role and location, COVID-19 vaccination may be required where legally permitted, subject to applicable accommodation provisions.

Requirements

• Must be at least 16 years of age.
• Licensure requirements vary by state.
• Ability to perform customer service tasks, including greeting customers, assisting with questions and concerns, requesting help when needed, maintaining confidentiality, and answering telephones appropriately.
• Ability to perform the listed pharmacy, front-store, inventory, operational, and human-resources support tasks, subject to applicable law and company procedures.
• Ability to stand for extended periods of time.
• Ability to unload and load trays or cases weighing up to 35 pounds to a height of 4 feet and move trays or cases between locations.

Nice To Haves

• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet customers courteously and professionally, answer questions and concerns, request additional help when needed, and protect customer and patient confidentiality.
• Answer telephone calls using the appropriate greeting.
• Comply with federal and state laws and regulations, CVS policies and procedures, workflow requirements, and quality assurance standards.
• Maintain prescription prioritization and process prescriptions, including translating SIG codes, selecting products, counting and measuring drugs, handling vials and bottles, and labeling prescriptions.
• Resolve third-party rejections and complete manual claim forms.
• Complete register transactions, including cash, check, and charge transactions, and bag merchandise after sales.
• Perform prescription pick-up procedures, complete the Prescription Pick-Up Log, validate customer addresses, make the Offer to Counsel, and direct customers to a pharmacist or intern when applicable.
• Communicate with healthcare professionals when permitted and in accordance with state law; retrieve and file prescriptions as required by state and federal law.
• Participate in required store operational meetings and maintain a clean, organized, and professional pharmacy department.
• Access, input, and retrieve information using a computer; assist with front-store operations as needed.
• Maintain inventory and replenishment according to policy; pull outdated, damaged, and recalled merchandise for return; and assist with putting away drug orders, except CIIs, as permitted by law.
• Operate the front-store cash register and follow register policies and procedures.
• Price merchandise, stock shelves, complete price changes, document counts, and work out reserve stock.
• Maintain store cleanliness, including break areas, restrooms, floors, windows, rubbish removal, and exterior areas.
• Process photofinishing orders; maintain checkout supplies and counters; issue rainchecks when requested; and follow company guidelines when responding to potential shoplifters.
• Maintain card and cosmetic departments, including ordering, stocking, inventory, cleaning, displays, signage, and returns.
• Reset departments and end caps according to planograms, and display and sign weekly, promotional, seasonal, and in-store merchandise.
• Prepare damaged merchandise for return by documenting counts and item numbers and sealing trays.
• Assist with minor in-store repairs, support customers with large purchases by taking them to vehicles, and move or load trays and cases within the stated weight and height limits.
• Support scheduling activities according to business needs and workflow, complete required training, and communicate required reports to field management and corporate.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed