Store Associate / Device Repair Technician

Batteries Plus • Northfield, NJ

1d • Onsite

About The Position

Batteries Plus is looking for a skilled, hands-on technician who takes pride in their work and wants to build a long-term career. This is a hybrid role combining device repair and retail sales. You will spend a significant portion of your time performing smartphone repairs, while also assisting customers, recommending solutions, and supporting daily store operations. Our location is Apple and Samsung repair certified, and we follow professional repair standards and procedures.

Requirements

• Hands-on experience repairing smartphones (iPhone & Android)
• Comfortable using tools and working with small components
• Strong attention to detail and problem-solving skills
• Ability to multitask in a fast-paced environment
• Reliable, punctual, and professional
• Must be willing to complete and maintain: Apple repair certification training
• Must be willing to complete and maintain: Samsung repair certification training

Nice To Haves

• Tablet or gaming console repair experience
• Micro-soldering experience
• Battery rebuild or electrical experience
• Retail/customer service background

Responsibilities

• Diagnose and repair smartphones (iPhone & Android)
• Screen replacements
• Battery replacements
• Charging ports
• Speakers, microphones, and other components
• Perform troubleshooting and diagnostics
• Follow Apple and Samsung certified repair procedures
• Maintain high standards for quality and accuracy
• Greet customers and identify their needs
• Recommend the right battery, lighting, or repair solution
• Clearly explain repair options, pricing, and timelines
• Deliver a professional and positive customer experience
• Test and install automotive batteries
• Perform battery rebuilds (tool batteries, specialty packs)
• Assist with UPS battery replacements and testing
• Support other in-store technical services
• Open and close the store (as scheduled)
• Maintain a clean, organized, and safe work environment
• Accurately process transactions and repair tickets
• Support team performance and daily operations

Benefits

• $18 – $25 per hour (based on experience)
• Performance-based bonus opportunities
• Paid training and certification support
• Clear path for advancement: Lead Technician, Store Manager
• Paid Working Interview (Skill-Based Hiring)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees