Store Associate / Device Repair Tech

Batteries Plus • Trussville, AL

5d • Onsite

About The Position

The Store Associate / Device Repair Tech assists retail and commercial customers with selecting batteries, light bulbs, and other products, and provides device repair services. The role includes testing and replacing batteries in vehicles, watches, key fobs, cell phones, and other items, as well as repairing cell phones, tablets, and other devices as needed. Training is provided, including on-the-job training for applicants with little or no experience and device-repair training toward WISE certification.

Associates also support sales and general store operations by answering phones, maintaining inventory, stocking and facing shelves, keeping the store clean, and receiving, packing, and shipping devices. The position emphasizes customer service, listening to customers, identifying suitable solutions, and offering relevant additional products. Work is in a typical retail environment, with regular use of hands, electronic products, a computer, office equipment, and tools.

Requirements

• Reliable transportation.
• Technical aptitude and the ability to learn new processes and technologies quickly with minimal guidance.
• Attention to detail and ability to manage and track multiple commitments, prioritize effectively, follow up, and meet deadlines.
• Excellent communication and customer service skills, including the ability to inform, teach, and train.
• Eagerness to work and enjoyment of working with the public.
• High computer aptitude.
• Organized, self-starting approach.
• Ability to regularly use hands to handle or touch electronic products, and to use a computer, office equipment, and tools.
• Ability to lift up to 50 pounds regularly.

Nice To Haves

• Being tech-savvy.
• Experience in retail sales or device repair.

Responsibilities

• Assist retail and commercial customers in purchasing batteries, light bulbs, and other products.
• Replace batteries in vehicles, watches, key fobs, cell phones, and other items.
• Repair cell phones, tablets, and other devices as needed.
• Listen to customers, ask questions, research their needs, and recommend solutions.
• Identify and offer additional products that meet customers' needs; add on and upsell products.
• Answer phones and support general store operations.
• Maintain inventory by stocking and facing shelves.
• Receive, pack, and ship devices.
• Maintain store appearance and cleanliness.

Benefits

• Health insurance available.
• Employee discount.
• Sales incentives and phone-repair commission offering the potential to earn additional income.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed