Store Assistant Manager

Ridley’s Family Markets•Eagle Mountain, UT

About The Position

The Store Assistant Manager, described in the posting as the Assistant Store Director (ASD), supports the Store Director and helps oversee overall store operations. The role primarily maintains merchandising, quality, cleanliness, and stocking standards in center store departments, including Grocery, non-foods, General Merchandise, Dairy, Frozen, and Hardware. As the second manager in charge, the assistant manager also supports positive guest relations and all store team members. The position oversees center-store ordering and execution, including merchandising fundamentals, stocking, rotation, receiving, damage handling, space management, signage, facing, and backroom organization. It also champions the CGO process across center store departments and supports other departments with their CGO processes. Store supervision responsibilities include communication, training, safety, compliance, personnel documentation, scheduling, inventory control, department sales and profits, equipment, and management meetings. The duties listed are not all-inclusive and may be expanded as management deems necessary.

Requirements

Previous retail management experience.
Certification required to operate a forklift and/or pallet jack.
City, county, state, and/or federal certifications may be required, including a food handlers permit.
Ability to write, speak, hear, and understand spoken communication to respond promptly to pages and requests from team members and guests.
Ability to read and interpret documents such as safety rules and operating and maintenance manuals.
Excellent computer skills, including MS Excel, Word, Google Sheets, and Google Docs.
Ability to use or operate a pallet jack, forklift, box cutters, ordering machine, computer, two-wheeler, and other department equipment.
Basic math skills, including working with money, weight, measurement, volume, arithmetic, and percentages.
Understanding of gross projections, transmittals, weekly summaries, invoices, transfers, labor goals, inventory, and other assigned paperwork.
Must be at least 18 years old; 21 years old is required to sell tobacco products and/or alcohol.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and help resolve team member or guest concerns.

Responsibilities

Write or supervise and direct Grocery, Frozen, Dairy, and General Merchandise orders.
Execute sales messages, execution lists, and tackle tasks for all center store departments.
Coach team members on basic merchandising fundamentals, ordering and CGO processes, stocking, rotation, receiving, damage handling, space management, signage, facing, and backroom organization.
Champion the CGO process by ensuring it functions for all center store departments and supporting other departments with their CGO processes and understanding.
Maintain regular, friendly, professional, honest, and open communication with team members and promote store morale and teamwork.
Solicit guest feedback and share and accept ideas to improve profitability, sales, guest service, and operations.
Pursue and promote training and education to build personal and team knowledge and skills.
Comply with company policies, programs, directives, procedures, and applicable federal, state, and local regulations; communicate, demonstrate, and train team members on compliance.
Promote a harassment-free environment, report potential concerns to the Store Director and Human Resources, and help expedite resolution.
Ensure team member orientation and training, and maintain timely and proper personnel paperwork and records.
Oversee safety and accident prevention policies, including workers’ compensation and guest accident reporting, documentation, training, and follow-through.
Ensure team members comply with appearance, uniform, and identification requirements and maintain cleanliness of people, equipment, and surroundings.
Support team member development through coaching, training, evaluation, and counseling; ensure evaluations are completed effectively and on time.
Maintain productivity and good order through appropriate discipline, documentation, and consistent disciplinary procedures.
Coordinate and communicate with departments to support the smooth flow of products and service.
Help maximize department sales and profits and ensure merchandising, cross-merchandising, and pricing comply with company procedures.
Maintain appropriate store operations records and coach executive, management, and supervisory staff on appropriate team member scheduling.
Assist with implementing company philosophy, policies, budget requirements, reports, and other operational programs.
Control inventory according to budgets and guidelines and control waste and pilferage through coaching and appropriate discipline.
Help ensure store equipment is in good working order and recommend repairs or equipment purchases as needed.
Attend and contribute to weekly management, departmental, store, and company meetings; conduct store management meetings and assume the Store Director’s other duties when the Store Director is absent.
Assume additional duties or responsibilities that management may deem necessary.