Store Assistant Manager

Ridley's Family Markets•Eagle Mountain, UT

About The Position

The Store Assistant Manager, also referred to in the posting as the Assistant Store Director (ASD), supports the Store Director as the store’s second manager in charge. The role primarily oversees center store execution, including Grocery, non-foods, General Merchandise, Dairy, Frozen, and Hardware, while supporting overall store operations, guest relations, and team members. The position is responsible for maintaining merchandising, quality, cleanliness, stocking, and productivity standards, and may take on additional duties assigned by management. The Assistant Store Manager supports center store ordering and merchandising, coaches teams on execution fundamentals, and serves as the CGO champion for center store departments. The role also participates in broad store supervision, including communication, training, safety, regulatory compliance, personnel processes, scheduling, inventory and waste control, sales and profit support, equipment upkeep, records, and management meetings. In the Store Director’s absence, the position conducts store management meetings and assumes the Store Director’s other duties as needed.

Requirements

Previous retail management experience.
Certification required to operate a forklift and/or pallet jack.
City, county, state, and/or federal certifications may be required, including a food handler’s permit.
Excellent computer skills, including MS Excel, Word, Google Sheets, and Docs.
Ability to write, speak, hear, and understand spoken communication to respond promptly to pages, requests, team members, and guests.
Ability to read and interpret documents such as safety rules and operating and maintenance manuals.
Ability to use or operate a pallet jack, forklift, box cutters, ordering machine, computer, two-wheeler, and applicable department equipment.
Basic math skills, including calculations with money, weight, measurement, volume, and percentages.
Understanding of gross projections, transmittals, weekly summaries, invoices, transfers, labor goals, inventory, and other paperwork assigned by store management.
At least 18 years of age; 21 years of age is required to sell tobacco products and/or alcohol.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and to help resolve team member or guest concerns.

Responsibilities

Write, supervise, or direct Grocery, Frozen, Dairy, and General Merchandise orders.
Execute sales messages, execution lists, and tackle tasks for center store departments.
Coach team members on merchandising fundamentals, ordering and CGO processes, stocking rotation, receiving, damage handling, space management, signage, facing, and backroom organization.
Ensure the CGO process is fully understood, functioning, and working in all center store departments; support other departments with their CGO processes and understanding.
Communicate regularly with team members in a friendly, professional, honest, and open manner; promote morale and teamwork.
Share and accept ideas to improve store profitability and guest service, and solicit guest feedback to improve sales and service.
Pursue training and education for personal development and to build knowledge and skills throughout the store.
Comply with company policies, programs, directives, and procedures; consult manuals and train team members on updates and requirements.
Ensure compliance with applicable federal, state, and local regulations; promote a harassment-free environment and report potential concerns to the Store Director and Human Resources.
Ensure proper team member orientation and training, and maintain timely, correct new-hire, change, transfer, and personnel-file paperwork.
Apply company safety and accident-prevention policies; handle workers’ compensation and guest accident reporting, documentation, training, and follow-through.
Enforce team member appearance and dress-code standards, including uniforms and identification, and promote cleanliness of people, equipment, and surroundings.
Develop store team members through coaching, training, evaluation, and counseling; ensure evaluations are completed effectively and on time.
Maintain productivity and order through appropriate, consistently applied disciplinary procedures and documentation.
Coordinate and communicate with departments to support the smooth flow of products and service.
Help maximize department sales and profits and ensure merchandising, cross-merchandising, and pricing comply with company procedures.
Maintain appropriate records for store operations and support management in establishing and maintaining team member schedules.
Assist with implementing company philosophy, policies, budget requirements, reports, and other programs for effective store operation.
Control inventories in line with established budgets and guidelines, and control waste and pilferage through coaching and appropriate discipline.
Ensure store equipment is in good working order and recommend equipment repair or purchase as needed.
Attend and contribute to weekly management, departmental, store, and company meetings.
In the Store Director’s absence, conduct store management meetings and assume the Store Director’s other duties as needed.
Perform additional duties or responsibilities assigned by management.