Store Assistant Manager

Steve Madden • Miami Beach, FL

5d

About The Position

The Store Assistant Manager works with the Store Manager on all store operations and helps guide, develop, and motivate a team of brand advocates to provide an exceptional customer experience aligned with company brand values. The role supports profitability and consistent execution across customer engagement, merchandising, operations, and community connection, while helping maintain company standards and directives.

Requirements

• Minimum of 3–5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekend, and/or holiday hours.
• Understanding of staff development, with experience in staffing, coaching, and counseling.
• Ability to process information or merchandise through computer and POS register systems.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring customer engagement, merchandising, operations, and community connection are consistent with company standards.
• Promote exceptional customer experiences through client focus and collaboration, motivating the team to deliver memorable experiences.
• Implement visual merchandising directives with the Store Manager to maintain company brand strategies.
• Ensure merchandise is appropriately replenished on the selling floor.
• Help ensure compliance with loss-prevention and safety policies, procedures, standards, practices, and company directives.
• Assist with training, store operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer and POS register systems.
• Assist the Store Manager in selecting and hiring qualified candidates.
• Be flexible and occasionally perform work outside the specific role.

Benefits

• Medical, dental, and vision benefits; flexible spending accounts
• Life and short- and long-term disability benefits
• 401(k) eligibility for employees over age 21, with company match after six months of employment
• Paid vacation, sick time, and voting time
• Virtual health care
• 50% employee discount and 40% immediate-family discount
• Friends and family discount events
• Free shoe every season/quarter
• Employee Assistance Program
• Tuition reimbursement program
• Career growth
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED