Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners)•Town of Elma, NY

4d•Onsite

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role focuses on delivering excellent customer service, managing staff, maintaining store standards and inventory, and supporting sales goals and profitability. The position requires a hands-on approach in a busy retail environment and may involve working alone, across all shifts, opposite the Store Manager. Open availability is preferred.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership, team-building, training, and motivation abilities.
Excellent interpersonal and communication skills and a commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store's operating schedule.
Ability to stand for extended periods, up to 8 hours per shift; lift up to 50 pounds, with frequent lifting of 10–25 pounds; carry items; bend, squat, reach, climb ladders, and walk throughout the store.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing.
Ability to work in cold environments such as freezers and refrigerators, handle emergency situations, and work alone.
Ability to perform seasonal snow removal as needed.

Nice To Haves

Associate or bachelor's degree in business or a related field.
Previous leadership experience.

Responsibilities

Greet and assist customers professionally, resolve complaints, and monitor customer service standards.
Maintain a clean, safe, and organized store environment.
Assist with recruiting, training, and onboarding employees.
Delegate tasks, oversee store associates, coach team members, and provide performance feedback.
Maintain staff schedules and ensure adequate coverage during peak hours.
Assist with inventory ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Enforce store policies and procedures.
Promote products and services and help meet or exceed sales goals.
Monitor cash handling and sales transactions, and reconcile registers.
Support budget management, expense control, and store profitability.
Ensure compliance with health, safety, and legal regulations; inspect for hazards and address them.
Support emergency preparedness and security protocols.
Assist with payroll and staffing reports, inventory records, and other administrative tasks.
Prepare reports on daily sales, inventory, and store performance, and maintain accurate operational and employee records.