Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners)•Charleston, SC

11d

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role involves providing excellent customer service, managing and supporting staff, maintaining inventory and store standards, and helping achieve store profitability. The position requires a hands-on approach in a busy retail environment and may involve working all shifts opposite the Store Manager. Open availability is preferred.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver's license.
Strong leadership, team-building, training, and motivation abilities.
Excellent interpersonal and communication skills and a commitment to customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store schedule.
Ability to work all shifts and alone.
Ability to stand for up to 8 hours during shifts; lift up to 50 pounds, frequently 10–25 pounds; carry items; bend, squat, reach, climb a ladder, and walk throughout the store.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments such as freezers and refrigerators and to handle emergency situations.
Ability to sustain the mental focus and stamina needed to perform physical tasks throughout the shift.

Nice To Haves

Previous leadership experience is a plus.
An associate or bachelor's degree in business or a related field.

Responsibilities

Greet and assist customers professionally, resolve complaints, and monitor customer service standards.
Maintain a clean, safe, and organized store environment.
Assist with recruiting, training, and onboarding employees; delegate tasks; coach team members; and provide performance feedback.
Maintain staff schedules and ensure adequate coverage during peak hours.
Manage inventory activities, including ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Ensure adherence to store policies and procedures.
Promote store products and services and help meet or exceed sales goals.
Monitor cash handling and sales transactions and reconcile cash registers.
Support the Store Manager with budgets, expense control, and store profitability.
Ensure compliance with health, safety, and legal requirements; conduct inspections and address hazards; and support emergency preparedness and security protocols.
Assist with payroll, staffing reports, inventory records, and other administrative tasks.
Prepare reports on sales, inventory, and store performance and maintain accurate operational and employee records.
Perform seasonal snow removal as needed and respond to emergency situations.