Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners)•New Ulm, MN

14h

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role focuses on delivering excellent customer service, managing and coaching staff, maintaining a clean and safe store, controlling inventory, supporting sales and profitability, and ensuring compliance with store policies and applicable regulations. The position takes a hands-on approach to running a busy store and reports to the Store Manager / Territory Manager. The role is full-time. Open availability is preferred, and the assistant manager works all shifts opposite the manager. Flexible hours may include evenings, weekends, and holidays, as required by the store’s operating schedule. Previous leadership experience is a plus.

Requirements

At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
High school diploma or equivalent.
Valid and current state driver’s license.
Strong leadership skills focused on team building, training, and motivation.
Excellent interpersonal and communication skills and a commitment to exceptional customer service.
Ability to handle difficult situations calmly and with a solutions-focused approach.
Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store’s operating schedule.
Ability to stand for extended periods, up to 8 hours per shift; frequently lift 10–25 pounds and lift up to 50 pounds; and carry items across the store.
Ability to bend, squat, reach for products on high and low shelves, climb a ladder as needed, and walk regularly throughout the store and between departments.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments such as freezers and refrigerators, maintain focus and stamina throughout a shift, respond to emergencies, and work alone.

Nice To Haves

Associate or bachelor’s degree in business or a related field.
Previous leadership experience.

Responsibilities

Greet and assist customers professionally, resolve complaints promptly, and monitor customer service standards.
Maintain a clean, safe, and organized store environment.
Assist with recruiting, training, and onboarding employees; delegate tasks; oversee associates’ daily activities; and provide coaching and performance feedback.
Maintain staff schedules and ensure appropriate coverage during peak hours.
Assist with stock ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
Monitor and enforce store policies and procedures.
Promote store products and services and help achieve store sales goals and targets.
Monitor cash handling and sales transactions and reconcile cash registers.
Support the Store Manager with budgets, expense control, and profitability.
Ensure compliance with health, safety, and legal regulations; inspect the store for hazards and address them; and support emergency preparedness and security protocols.
Assist with payroll and staffing reports, inventory records, and other administrative tasks.
Prepare reports for the Store Manager on daily sales, inventory, and store performance, and maintain accurate operational and employee records.
Perform seasonal snow removal as needed and handle emergency situations.