Store Assistant Manager
About The Position
The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations, delivering excellent customer service, managing staff, and maintaining store profitability. The role involves hands-on leadership in a busy retail environment and includes customer service, staffing, inventory, sales, compliance, reporting, and administrative duties. The position is full-time, with all-shift availability preferred; the assistant manager works opposite the Store Manager. Evening, weekend, and holiday work may be required according to the store's operating schedule.
Requirements
- At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
- High school diploma or equivalent.
- Valid and current state driver's license.
- Strong leadership abilities focused on team building, training, and motivation.
- Excellent interpersonal and communication skills and a commitment to customer service.
- Ability to handle difficult situations calmly and with a solutions-focused approach.
- Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
- Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store schedule.
- Ability to stand for extended periods, up to 8 hours per shift; lift and carry products up to 50 pounds, with frequent lifting of 10–25 pounds; bend, squat, reach, climb a ladder, and walk throughout the store.
- Ability to work in cold environments, handle repetitive tasks, focus and sustain physical effort throughout a shift, respond to emergencies, and work alone.
Nice To Haves
- Associate or bachelor's degree in business or a related field.
- Previous leadership experience.
Responsibilities
- Greet and assist customers professionally, resolve complaints, and monitor customer service standards.
- Maintain a clean, safe, and organized store environment.
- Assist with recruiting, training, and onboarding employees.
- Delegate tasks, oversee associates' daily activities, coach team members, and provide performance feedback.
- Maintain staff schedules and ensure appropriate coverage during peak hours.
- Assist with ordering, receiving, shelving, and monitoring inventory; conduct stock checks and manage product rotation, quality, and waste.
- Monitor and enforce store policies and procedures.
- Promote store products and services and help achieve sales goals and targets.
- Monitor cash handling and sales transactions and reconcile cash registers.
- Support the Store Manager with budgets, expense control, and store profitability.
- Ensure compliance with health, safety, and legal regulations; inspect the store for hazards and address them.
- Support safety initiatives, emergency preparedness, and security protocols.
- Assist with payroll, staffing reports, inventory records, and other administrative tasks.
- Prepare reports on daily sales, inventory, and store performance, and maintain accurate operational and employee records.
- Perform seasonal snow removal as needed and handle emergency situations.
Benefits
- Health insurance
- Vacation
- Holiday pay
- 401(k) with employer match
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
