Store Assistant Manager - Anaheim (Katella)

Salvation Army Careers•Anaheim, CA

3d•Onsite

About The Position

The Store Assistant Manager partners with the Store Manager in the day-to-day operation of a Salvation Army Adult Rehabilitation Center retail store, supporting a positive customer and donor experience and the store’s contribution to the Adult Rehabilitation Program. The role supports store sales, profitability, merchandising, inventory and donation processes, personnel administration, and back-room processing. In the Store Manager’s absence, the Assistant Manager assumes responsibility for daily store operations, including personnel and cash-handling duties, and may schedule employees to ensure coverage in the store and donation center. The position may involve transfer or relocation to other stores based on business needs. Work schedules are determined by management and must remain flexible to ensure adequate coverage; full-time employees may be scheduled for any shift, including evenings, weekends, and holidays. The pay rate is $18.40 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of previous retail management or supervisory experience; thrift experience preferred.
Basic understanding of office applications, including Microsoft Word, Excel, and Outlook.
Valid driver’s license; ability to pass an MVR report; proof of insurance; and access to a motor vehicle.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to maintain a flexible schedule to ensure adequate coverage; full-time employees may be scheduled for shifts including evenings, weekends, and holidays.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Previous thrift retail management or supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, personnel matters, and cash handling in the Store Manager’s absence.
Assist the Store Manager in monitoring and analyzing key performance indicators to support sales and profitability goals.
Schedule store employees in the Store Manager’s absence to ensure appropriate coverage in the store and donation center.
Coordinate daily morning and shift-change team meetings.
Review and maintain accurate employee payroll records, including monitoring time and attendance edits daily.
Assist with hiring, training, and directing the store team; support employee development and performance coaching; and communicate personnel issues and performance results to the Store Manager.
As needed and in coordination with the Store Manager, HR Generalist, and District Sales Manager, issue disciplinary warnings, conference reports, employee evaluations, and key performance results.
Promote customer and donor satisfaction through excellent service and good community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and efficiently toward daily processing goals.
Supervise, support, and report on the conduct of program beneficiaries when work therapy assignments are in place.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, merchandise, equipment, and building security; log and complete cash deposits and secure the building with the alarm system and alert protocol during non-operating hours.
Establish and maintain safety measures consistent with ARC policy and government regulations, and immediately report safety issues and incidents.
Assist the Store Manager with conducting and recording mandatory weekly store meetings.
Attend ARC monthly safety meetings in the Store Manager’s absence.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Be available for transfer or relocation to other stores based on business needs.