Store Assistant Manager

Steve Madden•Miami Beach, FL

About The Position

The Store Assistant Manager works with the Store Manager on all store operations. This role guides, develops, and motivates a team of brand advocates to deliver an exceptional customer experience aligned with the company’s brand values. The assistant manager supports profitability, customer engagement, merchandising, operations, and community connection while ensuring compliance with company standards.

Requirements

Minimum of 3–5 years of retail experience.
High school diploma or equivalent.
Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
Strong verbal and written communication skills.
Knowledge of retail operations, including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Understanding of staff development, with experience in staffing, coaching, and counseling.
Ability to process information or merchandise through computer and POS register systems.

Responsibilities

Partner with the Store Manager to maximize profitability and ensure customer engagement, merchandising, operations, and community connection are consistent with company standards.
Create strong customer experiences through client focus and collaboration, motivating the team to deliver memorable experiences.
Partner with the Store Manager to implement visual merchandising directives and maintain brand strategies.
Ensure merchandise is appropriately replenished on the selling floor.
Partner with the Store Manager to ensure compliance with loss prevention and safety policies, procedures, standards, practices, and directives.
Assist with store operations, including training, sales, visual merchandising, inventory management, store administration, cleaning when necessary, and customer service.
Foster an environment of development and accountability.
Process information or merchandise using the computer and POS register systems.
Assist the Store Manager in selecting and hiring qualified candidates.
Be flexible and occasionally perform work outside the specific role.

Benefits

Medical, dental, and vision benefits and flexible spending accounts.
Life and short- and long-term disability benefits.
401(k) eligibility for employees over age 21, with company match after six months of employment.
Paid time off, including vacation, sick time, and voting time.
Virtual health care.
50% employee discount and 40% immediate family discount.
Friends and family discount events.
Free shoe every season or quarter.
Employee Assistance Program.
Tuition reimbursement program.
Career growth.
Employee referral program.