Store Assistant Manager

Joe's Kwik Mart (CrossAmerica Partners) • Monroe, NC

5d • Onsite

About The Position

The Store Assistant Manager supports the Store Manager in overseeing day-to-day convenience store operations. The role focuses on providing excellent customer service, managing staff, maintaining a clean and safe store, controlling inventory, supporting sales and profitability, and ensuring compliance with store policies and applicable regulations. The position works opposite the Store Manager; open availability is preferred, and the schedule may include evenings, weekends, and holidays. Previous leadership experience is a plus.

Requirements

• At least 2 years of experience in retail or convenience store management, including at least 1 year in a supervisory role.
• High school diploma or equivalent.
• Valid and current state driver's license.
• Strong leadership, team-building, training, and motivation abilities.
• Excellent interpersonal and communication skills and commitment to customer service.
• Ability to handle difficult situations calmly and with a solutions-focused approach.
• Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
• Proficiency with point-of-sale systems, basic computer applications such as Word and Excel, and inventory management software.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the store schedule.
• Ability to stand for extended periods, up to 8 hours per shift; frequently lift 10–25 pounds and lift up to 50 pounds; and bend, squat, reach, climb a ladder, and walk throughout the store.
• Ability to perform repetitive tasks and maintain mental focus and stamina throughout the shift.
• Ability to handle emergency situations and work alone.

Nice To Haves

• Associate or bachelor's degree in business or a related field.
• Previous leadership experience.
• Open availability.

Responsibilities

• Greet and assist customers, resolve complaints, and maintain customer service standards.
• Keep the store clean, safe, and organized.
• Assist with recruiting, training, and onboarding employees; delegate tasks, oversee associates, coach team members, provide performance feedback, and maintain schedules and coverage.
• Manage inventory activities, including ordering, receiving, shelving, stock checks, product rotation, quality control, and waste reduction.
• Monitor compliance with store policies and procedures.
• Promote products and services and help achieve store sales goals and targets.
• Monitor cash handling and sales transactions and reconcile cash registers.
• Support the Store Manager with budgets, expense control, and store profitability.
• Ensure compliance with health, safety, and legal regulations; inspect for hazards and support emergency preparedness and security protocols.
• Assist with payroll, staffing reports, inventory records, sales reports, and other administrative tasks.
• Maintain accurate documentation of store operations and employee records.
• Perform physical tasks including standing, lifting and carrying products, bending, squatting, reaching, climbing a ladder, walking throughout the store, handling cash, operating registers, scanning, restocking, and organizing products.
• Work in cold environments such as freezers and refrigerators when restocking, perform seasonal snow removal as needed, respond to emergencies, and work alone when required.

Benefits

• Vacation
• Medical insurance
• Dental insurance
• Vision insurance
• Holiday pay
• 401(k) with employer match
• Competitive benefits package for full-time team members
• Part-time team members are eligible for 401(k) with employer match and paid holidays and may also be eligible for health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED