Store A Manager
About The Position
The Store A Manager position is responsible for overseeing store operations, including direct supervision of employees, recruitment, hiring, training, and ensuring excellent customer service. The role involves managing daily tasks to maintain store standards for cleanliness, stocking, and organization. The manager is expected to foster positive relationships with suppliers and customers, resolve complaints professionally, and maintain a positive public image in the community. Key responsibilities include performance appraisals, training employees on customer service, safety, and cash handling, and ensuring all required training is completed. The manager will also be responsible for effective communication within the store, developing action plans to meet store objectives, organizing files, and ensuring accurate and timely completion of reports. Financial responsibilities include analyzing sales and expense data, managing P&L lines and merchandise margins, safeguarding money, and performing financial analysis to maximize profits. The manager must also notify the District Manager of any discrepancies.
Requirements
- High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
- Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
- Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment related forms, etc.
- A valid driver’s license and dependable transportation.
- Ability to have open availability.
- Ability to communicate (orally and in writing) in English.
- Ability to perform essential duties and physical functions described above.
- Ability to work in the conditions described below.
- Ability to operate a motor vehicle.
- Ability to sit for long periods of time.
- Food Server certificate (e.g. ServSafe) and Food Safety Management certification may be required.
Responsibilities
- Directly supervises the activities of 2 or more full-time employees.
- Recruits, hires and trains employees, ensuring excellent customer service.
- Develops, manages and assigns tasks to ensure the store is clean, adequately stocked, organized and well-kept.
- Maintains a professional and supportive image among subordinates and supervisor.
- Schedules employees within Company guidelines and to the needs of the business.
- Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.
- Develops positive and professional relationships with all suppliers.
- Promotes excellent service and resolve customer complaints in a timely, professional manner.
- Provides regular and predicable onsite attendance.
- Promotes and ensures a safe, positive public image within the neighboring community.
- Prepares on-going and timely performance appraisals for all employees, providing proper performance-based feedback.
- Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
- Trains all employees on safety procedures and promote safety awareness.
- Mentors and trains all employee on cash awareness and expectations to help reduce risk to the company/BU.
- Ensures employees complete all required training in a timely manner.
- Develops ways and means to ensure that all employees receive proper communication in a timely manner.
- Establishes periodic on-going communication meetings with all store employees and the District Manager.
- Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
- Organizes and maintains all store files and manuals.
- Manages and supervises store employees to ensure that all required and requested reports are completed accurately and timely.
- Manages and supervises store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
- Ensures that all required employment related posters and signs are in a place that is easily accessible to all employees.
- Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
- Budgets and forecasts P&L lines, as well as understands and manages merchandise margins.
- Safeguards and accounts for all money received and disbursed.
- Performs all other financial analysis necessary to maximize sales and net profits.
- Notifies Distric Manager of any sales, cash, inventory or operating discrepancy.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
