Storage Property Manager
About The Position
The Property Manager is the first point of contact for storage center customers and is responsible for smooth day-to-day facility operations. This full-time, hourly, non-exempt role oversees facility management, supports revenue growth, and maintains a clean, secure, and welcoming environment. The position is field-based and reports to an Area Manager or District Manager. The Property Manager drives sales and customer retention through marketing, advertising, and direct customer engagement; provides professional customer service; manages administrative and financial tasks; and monitors property performance. The role also oversees cleanliness, maintenance, security, supplies, repairs, and contractors. It includes Saturday work, occasional overtime, and schedule flexibility to cover extended hours or additional shifts as operational needs arise.
Requirements
- Proficiency in sales techniques, revenue growth, and administrative tasks.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Strong verbal and written communication skills and the ability to engage effectively with internal and external customers.
- Outgoing, friendly personality and professional demeanor and appearance.
- Ability to work independently with minimal direct supervision.
- Strong problem-solving skills and a balanced, mature, professional approach to people and challenges.
- Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing customer service.
- Self-motivation and ability to follow instructions and standard procedures and complete tasks efficiently.
- High school diploma or GED.
- Must pass a pre-employment background check and drug screening.
- Ability to lift and carry up to 50 pounds.
- Ability to stand for extended periods, up to 8 hours at a time.
- Ability to communicate clearly and effectively by phone, including speaking, listening, and responding professionally.
- Ability to perform essential job functions safely and successfully while meeting productivity standards.
- Regular and punctual attendance in accordance with company policies and applicable regulations.
- Willingness to work Saturdays, occasional overtime, and schedule changes to cover operational needs and customer demand.
Nice To Haves
- College coursework or a degree.
- Previous experience in sales, retail, or a customer-facing environment.
Responsibilities
- Achieve sales and revenue goals through advertising, marketing strategies, and direct customer engagement in person and over the phone.
- Develop and implement marketing strategies informed by competitive insights to attract and retain customers.
- Provide accurate information, respond to inquiries, resolve issues professionally, and identify service improvements.
- Represent the property and USA Storage Centers professionally.
- Adjust pricing, promotions, and occupancy strategies to optimize revenue and profitability.
- Process customer payments, handle invoices, make bank deposits, and maintain accurate financial records.
- Control expenses, track financial performance, and comply with budgetary guidelines.
- Oversee delinquent accounts, follow up on outstanding payments, and take actions consistent with company policies and state lien laws.
- Submit timely, accurate reports on property performance, financials, and operations.
- Maintain a clean, well-maintained, and secure facility by following checklists and conducting regular inspections.
- Monitor security systems and address issues promptly.
- Oversee the upkeep of office areas, restrooms, grounds, and vacant units.
- Maintain adequate supplies and coordinate repairs in a timely manner.
- Perform minor maintenance, including changing light bulbs, cleaning units, removing locks, picking up trash, and spraying weeds.
- Oversee and coordinate contractors for larger maintenance projects and facility improvements.
- Foster a positive, motivating work environment that supports teamwork, collaboration, and goal achievement.
- Follow company policies, procedures, and The Highline Way while maintaining professionalism.
- Perform other duties assigned by the supervisor to support facility operations.
- Work Saturdays and adapt the schedule to cover extended hours or additional shifts when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
