Storage Property Manager

Highline Real Estate Partners LLC•Monroe, GA

2d•$16 - $18

About The Position

The Property Manager is the first point of contact for storage center customers and is responsible for smooth day-to-day facility operations. This full-time, hourly, non-exempt role combines sales, customer service, administrative, financial, maintenance, and security responsibilities. The Property Manager drives revenue growth, oversees facility management, and maintains a clean, secure, and welcoming environment for customers. The position is field-based and reports to an Area Manager or District Manager. The role includes working Saturdays, occasional overtime, and adapting the schedule to cover extended hours or additional shifts when needed to meet operational needs and customer demand.

Requirements

Proficiency in sales techniques, revenue growth, and administrative tasks.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills and the ability to engage effectively with internal and external customers.
Outgoing and friendly personality with a professional demeanor and appearance.
Ability to work independently with minimal direct supervision.
Strong problem-solving skills and a balanced, mature, and professional approach to people and challenges.
Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exceptional customer service.
Self-motivation and ability to follow instructions and standard procedures and complete tasks efficiently.
High school diploma or GED.
Must pass a pre-employment background check and drug screening.
Ability to lift and carry up to 50 lbs.
Ability to stand for extended periods, up to 8 hours at a time.
Ability to communicate clearly and effectively by phone, including speaking, listening, and responding professionally.
Ability to safely and successfully perform essential job functions while meeting productivity standards.
Regular and punctual attendance in compliance with company policies and applicable regulations.
Willingness to work Saturdays, occasional overtime, and adapt schedules to cover extended hours or additional shifts as operational needs require.

Nice To Haves

College coursework or degree.
Previous experience in sales, retail, or a customer-facing environment.

Responsibilities

Achieve sales and revenue goals through advertising, marketing strategies, and direct customer engagement in person and by phone.
Develop and implement marketing strategies informed by competitive insights to attract and retain customers.
Provide accurate information, address inquiries, resolve issues professionally, and identify and implement service improvements.
Represent the property and USA Storage Centers professionally.
Optimize revenue through pricing, promotions, and occupancy strategies.
Process customer payments, handle invoices, make bank deposits, and maintain accurate financial records.
Control expenses and track financial performance in accordance with budgetary guidelines.
Oversee delinquent accounts, follow up on outstanding payments, and take appropriate action under company policies and state lien laws.
Submit timely and accurate reports on property performance, financials, and operational updates.
Keep the facility clean, well-maintained, and secure by following maintenance checklists and conducting regular inspections.
Monitor security systems and promptly address issues affecting the safety of customers and staff.
Maintain office areas, restrooms, grounds, and vacant units to high cleanliness standards.
Maintain adequate supplies and coordinate repairs in a timely manner.
Perform minor maintenance, including changing light bulbs, cleaning units, removing locks, picking up trash, and spraying weeds.
Oversee and coordinate contractors working on larger maintenance projects and facility improvements.
Foster a positive, motivating work environment that supports teamwork, collaboration, and goal achievement.
Follow company policies, procedures, and The Highline Way while maintaining professionalism.
Perform other duties assigned by the supervisor to support facility operations.