Storage Associate

Extra Space Storage • Phoenix, AZ

7d • $17 - $17

About The Position

The Assistant Store Manager supports the daily operations of one or more self-storage locations under the guidance of the District Manager and Store Manager. The role helps maintain high facility cleanliness standards and operational excellence, builds customer relationships through in-person and phone interactions, follows a structured sales process, and manages customer accounts. This position works between multiple stores in the district. The listed location is closed on Sundays, and the day shift ends by the office’s 6 p.m. closing time.

The position requires customer-facing work experience, a valid driver’s license, and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn. A high school diploma or GED is required. Work includes indoor and outdoor responsibilities, with physical duties and exposure to seasonal weather conditions.

Requirements

• At least 1 year of customer-facing work experience.
• Current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor responsibilities, including standing, walking, climbing stairs, bending, sitting, and lifting.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through continuous upkeep, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• Wellness program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Daytime hours and potential Sundays off, depending on location.
• Growth opportunities throughout the U.S.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED