Storage Associate

Extra Space Storage • Phoenix, AZ

8d

About The Position

The Storage Associate supports daily operations at one or more Extra Space Storage locations, helping maintain facility cleanliness and operational standards while building customer relationships. The role involves interacting with customers in person and by phone, understanding their storage needs, presenting tailored solutions, supporting sales, and managing customer accounts. The position may require travel between sites and daily bank deposits. Work includes indoor and outdoor responsibilities, from desk work to physical tasks, with exposure to seasonal weather conditions.

Requirements

• At least 1 year of customer-facing work experience.
• Valid current driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor tasks with varying physical demands and exposure to seasonal weather conditions.
• Ability to stand, walk, climb stairs, bend, sit, and regularly lift or move items up to 35 pounds; occasionally lift or move items up to 50 pounds.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Support sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns regarding billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED