Storage Associate

Extra Space Storage • Phoenix, AZ

5d

About The Position

The Storage Associate supports daily operations at one or more self-storage locations in the district. The role focuses on maintaining clean, safe facilities; providing excellent customer service; building customer relationships; presenting storage solutions through a structured sales process; and managing customer accounts. The position involves working across multiple stores in the district and completing daily bank deposits. The location is closed on Sundays, and the office closes at 6 p.m.

Requirements

• At least 1 year of customer-facing work experience.
• A current valid driver's license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites, except in New York City and Brooklyn.
• High school diploma or GED required.

Nice To Haves

• Sales experience preferred.
• College education is a plus.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Establish and maintain professional relationships with Extra Space employees.
• Travel to other sites in the district as needed.
• Perform additional duties as assigned.

Benefits

• Daytime hours, with Sundays off depending on location.
• Growth opportunities throughout the United States.
• Competitive starting pay.
• Paid time off accrued throughout the year and increasing with years of service.
• 401(k) match with Traditional and/or Roth options.
• Medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED