Stockroom Specialist

The Paper Store•Quincy, MA

5d•$20 - $24

About The Position

Stockroom Specialists help provide customers with a unique shopping experience using the G.U.E.S.T. service approach. They contribute to store profitability by overseeing day-to-day operations, following inventory control practices, and keeping backroom areas organized and clean. The role includes customer service and sales support, training and coaching associates, inventory receiving and maintenance, stockroom upkeep, supply ordering, operational communications, and ensuring store IT equipment meets standards. Specialists may also perform ear piercings at selected locations after comprehensive training and may carry out management functions as needed, such as opening or closing the store, managing point-of-sale functions and the sales floor, and coordinating breaks. The position is part-time and based in Quincy, Massachusetts, with an hourly salary range of $20.00–$24.00.

Requirements

Ability to multitask while remaining attentive to customers.
Ability to remain mobile on the sales floor and/or in the stockroom for extended periods.
Ability to lift and move items weighing up to 50 pounds using appropriate safety techniques.
Ability to work a flexible schedule that includes nights, weekends, and holidays.
Ability to work well and lead in a team environment.
Resourcefulness and initiative to solve problems, operate strategically, and act as a team player.
Ability to work autonomously with strong attention to organizational detail.
Proficiency with Microsoft Office and point-of-sale systems.

Nice To Haves

Previous specialty retail experience is preferred.
Experience with inventory control in specialty retail is preferred.

Responsibilities

Model the G.U.E.S.T. service approach and deliver World Class Service by welcoming customers, identifying their needs, explaining relevant product features, suggesting additional items, and thanking customers.
Build customer loyalty through friendly, attentive, and respectful service and represent the TPS brand professionally.
Contribute to a positive work environment through ethical behavior, open communication, and appropriate confidentiality.
Use sound judgment in the interests of customers, the store team, and the business.
Participate in training and development, cross-train in departments, and train and coach associates in operational tasks, inventory practices, backroom organization, and G.U.E.S.T. service behaviors.
Maintain inventory integrity through proper receiving, shipping, discrepancy reporting and research, and damage processing, in accordance with company guidelines.
Perform inventory tasks such as correction adjustments, price changes, and stock-balancing transfers.
Organize and maintain the stockroom, storage areas, and bathrooms to company standards.
Order and maintain supplies within the corporate-issued budget.
Act on operational communications, including Smart Sheet and email, in a timely manner.
Ensure registers, register equipment, computers, and electricity and internet control panels meet operating standards; coordinate with corporate IT to resolve equipment issues.
After comprehensive training, perform ear piercings at select locations in accordance with applicable safety and sanitation guidelines.
Understand, apply, and educate others about TPS safety standards.
Perform management functions as needed, including opening or closing the store, point-of-sale management, managing the sales floor, and coordinating break schedules.
Assist the Store Team Leader in executing strategies that drive sales and customer loyalty, including sales and service behaviors, the Hallmark Crown Rewards Program, TPS Customer Capture, and store events.
Complete other related tasks and projects within assigned time frames and comply with company policies and procedures.