Stocking Team Member

Michaels•Hoover, AL

9h•Onsite

About The Position

The Stocking Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role supports a fast and friendly checkout, store stocking and recovery, and the store’s merchandise and in-stock standards. Team members also support online order fulfillment, safety and shrink programs, and company policies. The role is cross-trained in Custom Framing sales and production, and may include other duties as assigned. Work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be assigned, such as retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet federal, state, and local legal requirements, and team members in this role must be at least 16 years old.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements for the job.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery, to help ensure the store is well merchandised and in stock.
Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact respectfully and positively with others, promote the organization’s vision and values, and serve as a role model for other team members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.