Stock Controller (Boston Copley)

Moncler Group•Boston, MA

1d•Onsite

About The Position

The Stock Controller plays an important role in supporting operational excellence, inventory accuracy, product availability, and an exceptional client experience. Partnering closely with Store Management, the and other senior operations team members, where applicable, and the sales team, this role is responsible for the day-to-day execution of back-of-house operations and ensuring seamless product flow between the stockroom and sales floor. The Stock Controller supports all aspects of inventory management, including receiving, shipping, transfers, replenishment, cycle counts, stock organization, and inventory accuracy. Through strong attention to detail, organization, and collaboration, this role helps ensure merchandise is accurately processed, readily available, and positioned to support the needs of the business and the client experience.

Requirements

Minimum of 2 years of retail stock, inventory, operations, logistics, or related experience.
Experience supporting inventory management, shipping and receiving, replenishment, and stockroom operations in a fast-paced retail environment.
Demonstrated experience supporting accurate inventory counts, inventory maintenance, and product availability.
Strong organizational, time management, and multitasking skills with the ability to prioritize competing responsibilities in a fast-paced environment.
Exceptional attention to detail with a commitment to inventory accuracy and operational excellence.
Ability to review inventory reports, identify discrepancies, and perform basic calculations accurately.
Proficiency with retail technology, including inventory management systems, point-of-sale (POS) systems, and Microsoft Office applications (Outlook, Excel, and Word).
Effective communication and interpersonal skills, with the ability to collaborate across sales, operations, and management teams.
Strong problem-solving skills with the ability to identify and appropriately escalate inventory and operational discrepancies.
Client-focused mindset with a commitment to delivering exceptional service while supporting business objectives.
Reliable, accountable, and adaptable, demonstrating professionalism, sound judgment, and integrity in all interactions.
Passion for luxury retail and a commitment to continuous learning and operational excellence.

Nice To Haves

Previous experience in luxury retail or a premium customer-focused environment preferred.

Responsibilities

Demonstrate Moncler's luxury service standards and operational best practices through consistent day-to-day execution.
Partner with Store Management, the Senior Stock Controller, where applicable, and the sales team to support efficient store operations and product flow.
Maintain strong communication between the back of house and sales floor to ensure merchandise needs and operational priorities are addressed efficiently.
Support the sales team with product requests, replenishment, and inventory-related needs to help deliver a seamless client experience.
Participate in training and ongoing development to build knowledge of Company operational standards, systems, and procedures.
Execute daily inventory activities, including receiving, shipping, transfers, replenishment, cycle counts, and stock organization.
Maintain inventory accuracy and product availability by ensuring merchandise is processed, organized, and replenished in a timely manner.
Coordinate incoming and outgoing shipments, ensuring accurate processing and documentation.
Monitor inventory levels, review reports, and identify and escalate discrepancies for resolution.
Support physical inventories, cycle counts, and other inventory control initiatives.
Execute biweekly consolidations to maintain balanced inventory across the network.
Maintain a clean, organized, secure, and efficient stockroom while ensuring merchandise is properly handled and protected.
Assist clients with repairs, product returns, and operational inquiries while delivering a premium service experience.
Respond promptly to product requests from the sales floor to support client engagement and selling opportunities.
Partner with Store Management and colleagues to identify opportunities to improve operational efficiency and the overall client experience.
Collaborate across store teams to ensure operational priorities effectively support daily business needs and objectives.
Ensure compliance with all Company operational policies, inventory procedures, loss prevention standards, and health and safety guidelines.
Complete operational reporting and administrative responsibilities accurately and within established timelines.
Ensure shipping, receiving, transfers, and inventory movements are properly documented and processed within Company systems.
Escalate inventory discrepancies, operational issues, or potential loss prevention concerns to management in a timely manner.
Demonstrate a collaborative, team-oriented approach, supporting activities that contribute to overall store performance.
Foster a positive and respectful work environment through open communication and partnership with colleagues and management.
Uphold company policies and procedures, maintaining a high standard of professionalism and integrity.
Consistently deliver exceptional service and represent the brand with professionalism in all interactions.
Support additional tasks and responsibilities as needed to meet business needs.