Stihl Service Technician

McCoy Corporation•Tyler, TX

1d•Onsite

About The Position

The Stihl Service Technician assists customers with purchasing, servicing, training, and repairing Stihl-related products, and participates in all aspects of floor sales. The role provides authorized maintenance and repairs, determines parts and labor estimates, assesses warranty coverage, and keeps customers informed about service issues and delays. It also supports store personnel with product training and pre-delivery inspections, while maintaining a safe, clean, and organized service area. The position also provides sales and customer service support, including helping customers select merchandise, preparing sales orders, placing special orders, maintaining customer information, resolving complaints, operating the cash register, processing payments and returns, and assisting with stocking and housekeeping. Other related duties may be assigned. The position is full-time, based in Tyler, Texas, with a starting pay of $17.50 per hour.

Requirements

Excellent customer service skills.
Good verbal communication skills.
Knowledge of machines and tools, including their design, use, repair, and maintenance.
Ability to read and interpret assembly blueprints or specification manuals and plan assembly or building operations.
Ability to operate available equipment such as cash registers, calculators, or scanners.
Basic mathematical skills for making change and issuing refunds.
Basic and intermediate knowledge of building products.
Knowledge of the company’s products and services and customer-related policies.
Successful completion of on-the-job training, including positional training levels 1 and 2.
Ability to stand for prolonged periods and work on a computer or related equipment.
Ability to move hands and fingers quickly and grasp or manipulate objects to operate or repair equipment.
Ability to lift up to 30 pounds and occasionally lift or move up to 80 pounds.
Ability to perform repetitive movements over long periods.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Greet and interact with customers.
Provide authorized service, maintenance, and repairs for Stihl-related products in a timely manner.
Determine required parts, estimate labor, and assess whether repairs are covered by product warranty.
Update customers about warranty coverage, service or repair delays, and parts availability.
Maintain a safe, secure, clean, and organized work environment in the service area and associated areas.
Train store personnel on product technical knowledge and ensure required pre-delivery inspections are completed for Stihl products sold at the location.
Consult with customers to understand their needs and preferences for available merchandise.
Explain merchandise and recommend suitable options; discuss product features and warranties, quote prices and credit terms, and prepare sales orders.
Retrieve merchandise from the sales floor or yard and place special orders when appropriate or required.
Maintain customer relationships and enter customer and sales data into a computer database.
Help resolve customer complaints, escalating them to management when appropriate.
Investigate and resolve customer problems with products or services.
Operate the cash register accurately using the UPC scanner, quick key, and product keywords.
Accept cash, checks, and credit or debit card payments.
Process returns and exchanges according to store policy.
Assist with stocking and restocking, facing products on shelves, and housekeeping.
Perform other related duties as assigned.