Stihl Service Technician

McCoy’s Building Supply•Austin, TX

3d•Onsite

About The Position

The Stihl Service Technician assists customers with purchasing, servicing, training, and repairing Stihl-related products, and participates in all aspects of floor sales. The role provides authorized service, maintenance, and repairs; identifies parts and labor needs; evaluates warranty coverage; and keeps customers updated about warranty issues, delays, and parts availability. It also supports product training and required pre-delivery inspections for Stihl products sold at the location. The technician consults with customers about merchandise, recommends suitable products, explains features and warranties, quotes prices and credit terms, prepares sales orders, retrieves products, and places special orders as appropriate. Additional sales-floor duties include maintaining customer records, helping resolve complaints and product issues, operating the cash register, processing payments, returns, and exchanges, and assisting with stocking and housekeeping. The position has no supervisory responsibilities and may include other related duties as assigned.

Requirements

Excellent customer service skills.
Good verbal communication skills.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Ability to read and interpret assembly blueprints or specification manuals and plan assembly or building operations.
Ability to operate available equipment such as cash registers, calculators, or scanners.
Basic mathematical skills for tasks such as making change and issuing refunds.
Basic and intermediate knowledge of building products.
Knowledge of the company’s products and services and customer-related policies.
Successful completion of on-the-job training, including levels 1 and 2 of the positional training offered.
Ability to stand for prolonged periods and work on a computer or related equipment.
Ability to move hands and fingers quickly and to grasp or manipulate objects to operate or repair equipment.
Ability to lift up to 30 pounds and occasionally lift or move up to 80 pounds.
Ability to perform repetitive movements over long periods.

Nice To Haves

A high school diploma or equivalent is preferred.

Responsibilities

Greet and interact with customers.
Provide authorized service, maintenance, and repairs for Stihl-related products in a timely manner.
Determine parts needed and labor estimates, and assess whether repairs are covered by warranty.
Update customers on warranty coverage, service or repair delays, and parts availability.
Maintain a safe, secure, clean, and organized service area and related work areas according to vendor and company guidelines.
Train store personnel on product technical knowledge and ensure required pre-delivery inspections are completed for Stihl products sold at the location.
Consult with customers about their needs and preferences and recommend suitable merchandise.
Explain product features and warranty information, quote prices and credit terms, and prepare sales orders.
Retrieve merchandise from the sales floor or yard and place special orders when appropriate or required.
Maintain customer relationships and enter customer and sales data into a computer database.
Assist customers with complaints, escalating issues to management when appropriate, and investigate and resolve product or service problems.
Operate the cash register accurately using the UPC scanner, quick key, and product keywords.
Accept cash, checks, and credit or debit card payments.
Process returns and exchanges according to store policy.
Assist with stocking and restocking, facing products on shelves, and housekeeping.
Perform other related duties as assigned.