Stihl Service Technician

McCoy Corporation•Austin, TX

5d•Onsite

About The Position

The Stihl Service Technician assists customers with purchasing, servicing, training, and repairing Stihl-related products, and participates in all aspects of floor sales. The position provides authorized service, maintenance, and repairs, helps customers identify appropriate merchandise, and supports store personnel with product knowledge and required pre-delivery inspections. The role has no supervisory responsibilities.

Requirements

Excellent customer service skills.
Good verbal communication skills.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Ability to read and interpret assembly blueprints or specification manuals and plan assembly or building operations.
Ability to operate available equipment such as cash registers, calculators, or scanners.
Basic mathematical skills for making change and giving refunds.
Basic and intermediate knowledge of building products.
Knowledge of company products and services and customer-related policies.
Successful completion of on-the-job training, including levels 1 and 2 of the positional training offered.
Ability to stand for prolonged periods and work on a computer or related equipment.
Ability to quickly move hands and fingers and grasp or manipulate objects to operate or repair equipment.
Ability to lift up to 30 pounds at times and occasionally lift or move up to 80 pounds.
Ability to perform repetitive movements over long periods.
May need to work overtime, nights, weekends, and holidays.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet and interact with customers.
Provide timely service, maintenance, and repairs for Stihl-related products as authorized by the vendor.
Determine needed parts, estimate labor, and assess whether repairs are covered by product warranty.
Update customers about warranty coverage, service or repair delays, and parts availability.
Maintain a safe, secure, clean, and organized service area and other associated areas according to vendor and company guidelines.
Train store personnel on product technical knowledge and ensure pre-delivery inspections are completed for Stihl products sold at the location as required by the vendor.
Consult with customers to understand their needs and preferences regarding merchandise.
Explain available merchandise and recommend suitable options.
Explain product features and warranty information, quote prices and credit terms, and prepare sales orders.
Retrieve merchandise from the sales floor or yard and place special orders when appropriate and required.
Maintain customer relationships by entering new customer information and sales data for current customers into a computer database.
Help customers resolve complaints, escalating issues to management when appropriate.
Investigate and resolve customer problems with products or services.
Operate the cash register accurately using the UPC scanner, quick key, and product keywords.
Accept cash, checks, and credit or debit cards for purchases.
Process returns and exchanges according to store policy.
Assist with stocking and restocking products, fronting and facing products on shelves, and housekeeping.
Perform other related duties as assigned.