Stihl Service Technician

McCoy Corporation•Cleveland, TX

10d•Onsite

About The Position

The Stihl Service Tech assists customers with purchasing, servicing, training, and repairing Stihl-related products, and participates in all aspects of floor sales. The role provides authorized maintenance and repair services, identifies needed parts and labor, assesses warranty coverage, and keeps customers informed about service issues and delays. It also supports store personnel with product training and required pre-delivery inspections. The position includes customer-facing sales and service duties, including recommending merchandise, preparing sales orders, processing transactions and returns, maintaining customer records, resolving complaints, stocking products, and keeping work and sales areas safe, clean, and organized. The employee may perform other related duties as assigned.

Requirements

Excellent customer service skills.
Good verbal communication skills.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Ability to read and interpret assembly blueprints or specification manuals and plan assembly or building operations.
Ability to operate available equipment such as cash registers, calculators, or scanners.
Basic mathematical skills for tasks such as making change and issuing refunds.
Basic and intermediate knowledge of building products.
Knowledge of the company's products and services and customer-related policies.
Successful completion of on-the-job training, including levels 1 and 2 of the positional training offered.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand for prolonged periods and work on a computer or related equipment.
Ability to move hands and fingers quickly and to grasp or manipulate objects to operate or repair equipment.
Ability to lift up to 30 pounds at times and occasionally lift or move up to 80 pounds.
Ability to perform repetitive movements over long periods.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet and interact with customers.
Provide timely service, maintenance, and repairs for Stihl-related products as authorized by the vendor.
Determine needed parts and estimated labor, and assess whether repairs are covered by product warranties.
Update customers about warranty coverage, service or repair delays, and parts availability.
Maintain a safe, secure, clean, and organized service area and associated work areas in accordance with vendor and company guidelines.
Train store personnel on product technical knowledge and ensure pre-delivery inspections take place for Stihl products sold at the location.
Consult with customers about their needs and preferences and explain, select, or recommend suitable merchandise.
Explain product features and warranty information, quote prices and credit terms, and prepare sales orders.
Retrieve merchandise from the sales floor or yard and place special orders when appropriate or required.
Maintain customer relationships by entering new and existing customer and sales data into a computer database.
Help customers resolve complaints, escalating issues to management when appropriate.
Investigate and resolve customer problems involving products or services.
Operate the cash register accurately using the UPC scanner, quick key, and product keywords.
Accept cash, checks, and credit or debit cards for purchases.
Process returns and exchanges according to store policy.
Assist with stocking and restocking products, fronting and facing products on shelves, and housekeeping.
Perform other related duties as assigned.