Steward Supervisor (Grave Shift)

Gila River Resorts & Casinos • Chandler, AZ

47d

About The Position

The Steward Supervisor participates in and oversees the detailed maintenance of the casino, including sweeping, mopping, cleaning, and organizing food and hospitality areas. The role coordinates with banquet set-up on chairs, tables, and other preparations for catering and food service, while demonstrating the GILA WAY.

The supervisor oversees multiple employees and ensures assigned stewarding duties are completed. Responsibilities are carried out in accordance with organizational policies and applicable laws.

Requirements

• High school diploma or equivalent preferred.
• Supervisory experience preferred.
• Acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
• Ability to demonstrate the GILA WAY: greet guests, interact positively, listen actively, and appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter able to follow up and complete tasks promptly with minimal supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Possess, or be able to acquire within one year, in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

• High school diploma or equivalent.
• Supervisory experience.

Responsibilities

• Promote and provide excellent guest service experiences to internal and external guests.
• Supervise the Stewarding team and ensure duties and tasks are assigned and completed.
• Remove trash and maintain loading and receiving areas in a safe, clean condition.
• Clean and sanitize food service areas and equipment.
• Maintain dependable attendance with extremely infrequent absences or lateness.
• Coordinate with banquet set-up on chairs, tables, and preparations for catering and food service.
• Perform other special projects and duties as assigned.
• Carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Demonstrate the GILA WAY: greet guests, interact positively, listen actively, and appreciate guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED