Station Manager - South Arkansas Regional Airport

CORPORATE FLIGHT MANAGEMENT INC • El Dorado, AR

3d • Onsite

About The Position

The Station Manager leads and coordinates all airport operations at the assigned station. The role oversees ticket counter, gate, baggage, and ramp functions to provide safe, efficient, compliant, and customer-focused service. The Station Manager directly supervises, trains, and supports Cross-Utilized Airport Agents and manages day-to-day operations, irregular situations, and compliance with Company policies and regulatory requirements.

The position involves direct interaction with passengers, flight crews, ground handling staff, vendors, and Company teams. It includes both indoor and outdoor work, physical ramp duties, and work in varied weather and noise conditions. The schedule may vary and includes nights, weekends, and holidays. The role requires the ability to work on one’s feet for extended periods and to lift and transport items weighing up to 75 pounds.

Requirements

• Be at least 23 years of age.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Have a valid driver’s license and good driving record.
• Understand, read, and write English.
• Have polished, professional interpersonal skills, a positive attitude, and a customer-oriented mindset.
• Have strong leadership and organizational skills, well-developed people skills, and the ability to work with a variety of personalities.
• Be able to coordinate multiple priorities, meet deadlines, handle interruptions, and work in a fast-paced environment.
• Maintain strong attention to detail and be self-motivated and able to motivate others.
• Have excellent written and verbal communication skills, delivered with tact and professionalism.
• Pass a DOT-required pre-employment drug screen and be willing to submit to and pass FAA- and Company-mandated random drug and alcohol tests.
• Pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Be able to work nights, weekends, holidays, and varying schedules.
• Have experience and high proficiency with Microsoft Office 365, Excel, Word, Outlook, and related software.
• Be able to work safely and professionally while adhering to regulatory requirements, including OSHA, EPA, state, and federal regulations.
• Be able to perform frequent stooping, bending, kneeling, and crouching; handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation; stand and walk for up to 8 hours per shift; frequently ascend and descend stairs; and safely operate ground service equipment.
• Be able to work indoors and outdoors in varied environmental conditions, including extreme heat, cold, rain, snow, and loud noise.

Nice To Haves

• High school diploma or GED equivalent is preferred.
• Prior aviation experience or aviation-related education is a plus.

Responsibilities

• Oversee day-to-day station operations, ensuring safety, regulatory compliance, and on-time performance.
• Lead, supervise, and support Cross-Utilized Airport Agents, including scheduling, training, coaching, performance management, and corrective action when required.
• Interact with passengers, flight crews, ground handling staff, and vendors to provide exceptional customer service.
• Perform and oversee ticket counter, gate, baggage, and ramp duties, including check-in, re-booking, boarding and deplaning, baggage handling, and special service requests.
• Marshal, tow, push back, and deice aircraft while maintaining ramp safety and ground service equipment integrity.
• Investigate operational incidents, such as ground service equipment or aircraft damage and letters of investigation; prepare reports and implement corrective actions.
• Respond to irregular operations and take proactive measures to minimize customer disruption.
• Ensure compliance with FAA, TSA, OSHA, EPA, Company, state, and federal standards and requirements.
• Maintain communication with Inflight Services, the System Operations Control Center, and Company leadership.
• Perform other duties as assigned by management.

Benefits

• Health, vision, and dental insurance.
• Short- and long-term disability insurance and voluntary life insurance.
• 401(k) savings plan with Company matching contributions up to 6% of eligible compensation.
• Paid sick leave accrual of up to 56 hours per year, with unused hours rolling over annually up to a 480-hour sick bank.
• Vested vacation hours available beginning January 1 following the hire date, subject to Company policies.
• Non-revenue/space-available travel privileges on Contour upon hire and access to MyID Travel after six months of service.
• Eligibility for medical leave, non-medical family care leave, maternity and paternity leave, and personal leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED