Station Administrative Coordinator - BNA

Southwest Airlines • Nashville, TN

2d • Onsite

About The Position

Southwest Airlines’ Station Administrative Coordinator supports Ground Operations and helps keep the airport station running smoothly. The role assists Employees with onboarding and manages station resources and records, including badges, keys, paychecks, parking passes, supplies, schedules, and paperwork. It also provides clerical, financial, reporting, communication, and meeting-coordination support to Airport Operations Teams and Leaders. The position requires working assigned shifts based on seniority, which may include early mornings, late evenings, weekends, and holidays. External applicants must currently reside in Tennessee. Applicants must be able to obtain a SIDA badge and meet local airport requirements, and must be a U.S. citizen or authorized to work in the United States; sponsorship is not available.

Requirements

• High school diploma or GED.
• At least 1 year of relevant work experience.
• Proficiency with Microsoft Office products, including Word, PowerPoint, Outlook, and Excel.
• Ability to deliver high-quality results independently and as a Team member, including under tight time constraints and while managing competing priorities.
• Self-motivation and ability to work with minimal direct supervision.
• Good judgment when handling confidential or sensitive information.
• Ability to help define problems and challenges and support realistic solutions.
• Ability to support assignments and projects owned across departments.
• Active listening skills and ability to take notes and organize meeting materials.
• Ability to communicate formally, clearly, and articulately in writing and verbally with Customers and people at various organizational levels.
• Ability to organize and balance concurrent tasks while maintaining accuracy, attention to detail, and timely delivery.
• Ability to plan and support special events such as luncheons and meetings.
• Ability to follow Leadership direction effectively.
• Ability to obtain a SIDA badge and meet all local airport requirements.
• Ability to perform duties at a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and office productivity tools with sufficient speed and accuracy.
• Ability to lift 30 pounds.
• Must maintain a well-groomed appearance in accordance with Company standards.
• Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
• Must be at least 18 years old.
• Must comply with Company attendance standards.
• External applicants must currently reside in Tennessee.

Nice To Haves

• Administrative experience.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external Customers, resolving questions, discrepancies, and procedural problems within established timeframes.
• Develop and maintain an understanding of Ground Operations and effective relationships with Ground Operations partner departments.
• Perform general clerical tasks, including filing, distributing documents and miscellaneous items, answering phones, and processing mail.
• Manage station financials, including verifying monies received from Station Sales, preparing bank deposits, and reconciling and maintaining petty cash.
• Process, verify, balance, and reconcile expense reports, invoices, and Leaders’ purchasing cards for accounts payable; audit and provide balancing reports to Leaders weekly or as needed.
• Order, maintain, distribute, and audit accountable documents.
• Prepare and process station-level pass requests.
• Maintain station and staff phone lists, organizational charts, and conference room schedules.
• Safeguard confidential, proprietary, and sensitive Company and personal information, including Employee files, in accordance with Company guidelines.
• Maintain and archive historical records, documenting changes and revisions to materials such as memos, project files, presentations, and spreadsheets.
• Ensure Internal Customer Care notifications are completed.
• Disseminate correspondence and information through Company email and board mail.
• Procure and distribute station supplies.
• Coordinate station keys, badge distribution, parking administration, and other station duties.
• Support cross-departmental projects and initiatives through communication and meeting coordination, meeting materials, schedules, documents, timelines, luncheon planning, and events.
• Prepare and coordinate detailed special, real-time, and recurring reports for operational and non-operational procedures.
• Perform other job duties as directed by Leaders.

Benefits

• Free standby travel on open seats on Southwest flights for the Employee and eligible dependents.
• Company dollar-for-dollar 401(k) match contribution of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms, vesting, and Company discretion.
• Competitive health insurance for the Employee and eligible dependents, with coverage options starting on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED