Station Administrative Coordinator - BNA

Southwest Airlines • Nashville, TN

3d • $24 - $27 • Onsite

About The Position

The Station Administrative Coordinator supports Southwest Airlines’ Ground Operations by helping keep the airport station organized and running smoothly. The role provides administrative support to Airport Operations Teams and Leaders, assists Employees with onboarding-related items, and manages station supplies, schedules, records, correspondence, and paperwork. It also supports station financial processes, reporting, meeting coordination, and cross-departmental projects while maintaining the confidentiality of Company and personal information.

The position is based at BNA and requires assigned shifts determined by seniority. Shifts may include early mornings, late evenings, weekends, and holidays. Applicants must be Tennessee residents to be considered as external applicants, and must be eligible to obtain a SIDA badge and meet local airport requirements. U.S. work authorization is required; the Company does not offer current or future work authorization sponsorship.

Requirements

• High school diploma or GED.
• At least 1 year of relevant work experience.
• Proficiency with Microsoft Office products, including Word, PowerPoint, Outlook, and Excel.
• Ability to deliver high-quality results independently or as part of a Team, including under tight time constraints and with competing priorities.
• Self-motivation and ability to work with minimal direct supervision.
• Good judgment when handling confidential or sensitive information.
• Ability to help define problems and challenges and support realistic solutions, including through influencing strategies.
• Ability to support assignments and projects owned across departments.
• Ability to listen actively, take notes, and organize meeting materials.
• Ability to deliver clear formal written and verbal communications to Customers, subject matter experts, and Leaders at various organizational levels.
• Ability to organize and balance multiple concurrent tasks while maintaining accuracy, attention to detail, and timely delivery.
• Ability to plan and support special events such as luncheons and meetings.
• Ability to follow Leadership direction effectively.
• Ability to obtain a SIDA badge and meet all local airport requirements.
• Must be at least 18 years of age.
• Must be a U.S. citizen or authorized to work in the United States; work authorization sponsorship is not available.
• Must comply with Company appearance and attendance standards.
• External applicants must currently reside in Tennessee.
• External applicants will not be considered if they were interviewed for the Station Administrative Coordinator position at BNA within the last 12 months and were not selected.
• Ability to perform duties at a limited-space workstation, desk, or office area for extended periods.
• Ability to communicate and interact in English to meet job demands.
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy.
• Ability to lift 30 pounds.

Nice To Haves

• Administrative experience.

Responsibilities

• Provide friendly service and maintain positive relationships with internal and external Customers, resolving questions, discrepancies, and procedural problems within established timeframes.
• Develop and maintain an understanding of Ground Operations and effective relationships with Ground Operations partner departments.
• Perform general clerical tasks, including filing, distributing documents and miscellaneous items, answering phones, and processing mail.
• Manage station financial tasks, including verifying money received from Station Sales, preparing bank deposits, and reconciling and maintaining petty cash.
• Process, verify, balance, and reconcile expense reports, invoices, and Leaders’ purchasing cards for accounts payable; audit records and provide balancing reports to Leaders weekly or as needed.
• Order, maintain, distribute, and audit accountable documents.
• Prepare and process station-level pass requests.
• Maintain station and staff phone lists, organizational charts, conference-room schedules, and related information.
• Protect confidential, proprietary, and sensitive Company and personal information, including Employee files, in accordance with Company guidelines.
• Maintain and archive historical records, documenting changes and revisions to memos, project files, presentations, spreadsheets, and other materials.
• Serve as the primary resource for ensuring Internal Customer Care notifications are completed.
• Disseminate correspondence and information through Company email and board mail as required.
• Procure and distribute station supplies.
• Coordinate station keys, badge distribution, parking administration, and other miscellaneous station duties.
• Support cross-departmental projects and initiatives through communication and meeting coordination, preparation and organization of materials, schedule preparation and distribution, document preparation, timeline documentation, luncheon planning, and event support.
• Prepare and coordinate detailed special, real-time, and recurring reports on operational and non-operational procedures and processes.
• Perform other job duties as directed by Leaders.

Benefits

• Free travel, as a privilege, on any open seat on Southwest flights for the Employee and eligible dependents.
• Company-funded Retirement Savings Plan with a dollar-for-dollar 401(k) match of up to 9.3% of eligible earnings, subject to plan terms and vesting.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to plan terms, vesting, and Company discretion.
• Competitive health insurance for the Employee and eligible dependents.
• Health plan coverage options begin on the first day of employment, with enrollment available within 30 days and coverage retroactive to the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED