Statewide Energy Specialist

Action Inc.•Peabody, MA

About The Position

The Statewide Energy Specialist supports residential energy efficiency, decarbonization, and electrification projects. The role conducts comprehensive assessments at multifamily residential buildings, develops and implements work scopes within program guidelines, and coordinates among property owners and managers, installation contractors, and residents to ensure high-quality work and complete project documentation. The specialist reviews project scopes, performs technical screening and quality-control inspections, monitors work and contractor performance, and verifies that work and materials meet applicable program, funding-source, and quality standards. The role also reviews closeout and invoice documentation, maintains accurate records in program databases and web-based systems, resolves project issues, and supplies project data and documentation to managers, partners, and funding sources. Travel is primarily to residential project sites within Action Inc.'s service area; occasional travel elsewhere in Massachusetts may be required.

Requirements

Five years of relevant experience in residential construction, building science, energy efficiency, project coordination, quality control, or a related field; an equivalent combination of education, training, and experience may be considered.
Ability to work independently and collaboratively in a fast-paced, detail-oriented environment while managing multiple project priorities.
Strong problem-solving and judgment skills, with attention to detail and accuracy.
Strong organizational, interpersonal, verbal, and written communication skills, including the ability to explain technical or program information clearly to contractors, customers, and internal teams.
Proficiency with computers and web-based project management systems, including Microsoft Office applications, databases, electronic documentation, and related program systems.
Excellent customer service skills and ability to handle escalated or sensitive project issues professionally.
Legally authorized to work in the United States; employment eligibility will be verified through E-Verify upon hire.
Ability to comply with pre-employment background checks and drug screening.
Compliance with Action Inc.'s Driver Safety and Insurance Policy, including pre-employment and annual MVR screenings and proof of required auto insurance.
Valid driver's license and reliable daily transportation.
Able to bend, stoop, stand, kneel, and sit for extended periods; climb ladders; and lift or carry up to 60 pounds.
Able to safely access and navigate residential project sites, including attics, basements, crawlspaces, exterior areas, and other areas needed for inspections and project work.
Able to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

A second language.
Building Performance Institute (BPI) certifications.

Responsibilities

Review subcontracted vendors' project scope submissions through web-based project management platforms for completeness, accuracy, program compliance, and technical reasonableness.
Perform visual and diagnostic quality control of measures installed by subcontractors, including visual inspections, combustion safety testing, airflow diagnostics, infrared imaging, customer satisfaction reviews, and related field verification.
Review project closeout and invoice documentation for completeness and accuracy, and prepare final project files for invoicing and funding-source reporting.
Monitor work in progress and contractor performance to verify compliance with applicable program, funding-source, and quality standards.
Conduct technical screening of single-family energy efficiency projects submitted by Home Performance Contractors and other program partners.
Perform assigned post-installation quality-control inspections and document deficiencies, corrective actions, and follow-up needs.
Identify project deficiencies, callback needs, documentation gaps, and contractor performance issues; coordinate follow-up through resolution or escalation.
Respond to and help resolve client, contractor, vendor, and internal program inquiries in a timely and professional manner.
Coordinate project assignments and contractor workflows as needed to support timely project delivery and customer service.
Maintain accurate and timely project records, including work orders, invoices, customer requests, correspondence, status updates, and supporting documentation in program databases and web-based project management systems.
Provide project data, status information, and documentation requested by managers, program partners, and funding sources.
Attend and participate in departmental, organization-wide, and other meetings.
Act in the organization's best interest and reflect values of teamwork, collaboration, and mutual respect.
Perform other duties as assigned.