Statement Collections Representative

JEWISH FAMILY AND CHILDRENS SERVICE INC•Mesa, AZ

8h•Onsite

About The Position

The Statement Collections Representative is responsible for managing patient statements and outstanding account balances. This role involves contacting patients to discuss unpaid balances, explaining charges and patient responsibilities, processing payments, and establishing payment plans. The representative will also verify insurance information, resolve discrepancies, and meticulously document all collection activities and patient communications within the practice management system. Adherence to federal, state, and organizational guidelines, including HIPAA, is crucial. The position requires researching and resolving account issues to ensure timely payments and maintaining the confidentiality of patient financial and medical information. Collaboration with front desk, billing, and insurance departments is essential to enhance revenue cycle performance.

Requirements

High school diploma or equivalent required.
Minimum 1–2 years of medical billing, collections, or healthcare customer service experience.
Knowledge of medical terminology, insurance plans, EOBs (Explanation of Benefits), and healthcare billing processes.
Experience with electronic medical records (EMR) and practice management software.
Strong communication, negotiation, and problem-solving skills.
Ability to handle sensitive financial discussions professionally and compassionately.
Proficiency in Microsoft Office applications.
Ability to communicate effectively by phone and in person.

Nice To Haves

Associate degree preferred.

Responsibilities

Review and manage patient statements and outstanding account balances.
Contact patients regarding unpaid balances via phone, email, or mail.
Explain charges, insurance payments, deductibles, copayments, and patient responsibilities.
Process patient payments and establish payment plans when appropriate.
Verify insurance information and coordinate with billing staff to resolve discrepancies.
Document all collection activities and patient communications in the practice management system.
Follow federal, state, and organizational guidelines regarding patient collections and privacy regulations, including HIPAA.
Research and resolve account issues to facilitate timely payment.
Maintain confidentiality of patient financial and medical information.
Generate reports on collection activities and account status as requested.
Collaborate with front desk, billing, and insurance departments to improve revenue cycle performance.