Collections Representative

Lowe's Companies, Inc. • Houston, TX

1d • Remote

About The Position

This Collections Representative position is fully remote, offering the flexibility of working from home while collaborating with skilled team members to contribute to groundbreaking solutions. Lowe's Pro Supply, a wholly owned subsidiary of Lowe's Companies Inc, focuses on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is rapidly expanding and is seeking a Credit Representative. The primary responsibility of this role is to ensure that an assigned portfolio of accounts makes all necessary payments. This includes monitoring payable statements, contacting customers regarding overdue payments, and documenting collected debts. The ideal candidate will possess strong customer service skills, working knowledge of credit/collections, and strong organizational skills.Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to certain job duties. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Lowe’s is dedicated to service, which begins with serving its associates, offering exceptional benefits and opportunities to grow skills.

Requirements

• High school diploma or GED
• High school diploma or equivalent or equivalent years of experience in lieu of education requirement, if applicable
• Minimum 3 years’ experience in credit and collections environment

Nice To Haves

• Bachelor’s degree
• Cforia experience

Responsibilities

• Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
• Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
• Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees