State Eligibility Consultant

State of Indiana•Indianapolis, IN

About The Position

The State Eligibility Consultant (SEC) works within the Division of Family Resources (DFR), part of the Family and Social Services Administration (FSSA), which establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) benefits. The role helps ensure the accuracy and integrity of benefits by processing and reviewing tasks, applications, changes, and redeterminations in accordance with applicable policies and regulations. The consultant makes corrections, updates case information, authorizes benefits, and provides feedback for peer coaching and reporting to help improve the DFR accuracy review process. The position conducts eligibility interviews and determinations, reviews contractor work, examines data matches, and keeps current on program rules and guidance. A degree is not required. The role may be used in a supervisory capacity based on agency needs. The salary traditionally starts at $37,648, but may be commensurate with education and work experience.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling personal information belonging to clients and fellow employees.
Effective interviewing and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Keep current on changes to rules, regulations, and guidelines for individual benefit programs.
Make necessary corrections, update case information, and authorize benefits.
Provide feedback for peer coaching and reporting to contribute to improvements in the DFR accuracy review process.
Perform other duties, responsibilities, or activities as assigned.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a bi-weekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave and Childbirth Recovery Leave for eligible mothers, community service leave, and combined vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.