State Eligibility Consultant
About The Position
The State Eligibility Consultant (SEC) supports the Division of Family Resources (DFR) within Indiana’s Family and Social Services Administration. DFR establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) benefits, and manages the timely and accurate delivery of SNAP and TANF benefits. Its work also includes employment and training services for some recipients, with an overarching focus on supporting and preserving families through self-sufficiency and personal responsibility. The SEC processes and reviews tasks, applications, changes, and redeterminations for SNAP, Medicaid, and TANF to ensure compliance with applicable policies and regulations. The role makes corrections, updates case information, and authorizes benefits. It also provides feedback for peer coaching and reporting to help improve the DFR accuracy review process. The position may be used in a supervisory capacity based on agency needs.
Requirements
- Be willing to travel with reasonable accommodation.
- Thorough knowledge of public assistance policy, practices, and procedures.
- Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
- Working knowledge of computerized eligibility systems.
- Ability to identify problems, evaluate alternatives, and implement effective solutions.
- Ability to use tact and empathy when dealing with people from varied backgrounds.
- Ability to use discretion when handling clients’ and fellow employees’ personal information.
- Effective interview and communication skills.
- Ability to be flexible and self-motivated while managing multiple priorities.
- Ability to work independently and as part of a team.
- Ability to perform basic mathematical calculations.
- Ability to perform essential functions with or without reasonable accommodation.
Responsibilities
- Review eligibility recommendations and information provided by contract staff.
- Make eligibility determinations for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
- Examine data matches to identify inconsistent and unreported data.
- Approve claims referred and calculated by the Contractor.
- Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
- Stay current on changes in rules, regulations, and guidelines for individual benefit programs.
- Make necessary case corrections, update case information, and authorize benefits.
- Offer feedback for peer coaching and reporting to support improvements to the DFR accuracy review process.
- Perform other duties, responsibilities, and activities as assigned.
Benefits
- Three medical plan options, including prescription coverage, and vision and dental plans
- Wellness Rewards Program with gift card rewards for completing wellness activities
- Health savings account with bi-weekly state contributions
- Deferred compensation 457(b) account with employer match
- Two fully funded pension plan options
- Leave policies, including paid new parent leave, childbirth recovery leave for eligible mothers, community service leave, vacation, personal and sick leave
- 12 paid holidays, or 14 in election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program with covered behavioral health visits
- Eligibility as a qualified employer for the Public Service Loan Forgiveness Program
- Free parking for most positions
- Free LinkedIn Learning access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
