State Eligibility Consultant

State of Indiana•Muncie, IN

About The Position

The State Eligibility Consultant (SEC) works within the Division of Family Resources (DFR) of the Family and Social Services Administration (FSSA), which establishes eligibility for Medicaid, SNAP, and TANF benefits and supports the timely and accurate delivery of SNAP and TANF benefits. The SEC helps ensure the accuracy and integrity of DFR benefits by processing and reviewing tasks, applications, changes, and redeterminations in accordance with applicable policies and regulations. The role makes necessary corrections, updates case information, authorizes benefits, and provides feedback for peer coaching and reporting to improve the DFR accuracy review process. The position may be used in a supervisory capacity based on agency needs. A degree is not required.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling personal information of clients and fellow employees.
Effective interview and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent and unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Stay current on changes in rules, regulations, and guidelines regarding individual benefit programs.
Make necessary corrections, update case information, and authorize benefits.
Provide feedback for peer coaching and reporting to support improvement of the DFR accuracy review process.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.