State Eligibility Consultant

State of Indiana•Franklin, IN

About The Position

The State Eligibility Consultant (SEC) works within the Division of Family Resources (DFR), part of the Family and Social Services Administration (FSSA). DFR establishes eligibility for Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF) benefits, manages timely and accurate SNAP and TANF benefit delivery, and provides employment and training services to some recipients. Its overarching focus is supporting and preserving families while emphasizing self-sufficiency and personal responsibility. The SEC helps ensure the accuracy and integrity of DFR benefits by processing and reviewing tasks, applications, changes, and redeterminations for SNAP, Medicaid, and TANF in accordance with applicable policies and regulations. The role includes correcting and updating case information, authorizing benefits, and providing feedback for peer coaching and reporting to improve the DFR accuracy review process. The stated starting salary is $37,648, potentially adjusted based on education and work experience. A degree is not required.

Requirements

Thorough knowledge of public assistance policy, practices, and procedures.
Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
Working knowledge of computerized eligibility systems.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to use tact and empathy when dealing with people from varied backgrounds.
Ability to use discretion when handling personal information belonging to clients and fellow employees.
Effective interview and communication skills.
Ability to be flexible and self-motivated while managing multiple priorities.
Ability to work independently and as part of a team.
Ability to perform basic mathematical calculations.
Willingness to travel, with reasonable accommodation.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Review eligibility recommendations and information provided by contract staff.
Determine eligibility for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines.
Examine data matches to identify inconsistent or unreported data.
Approve claims referred and calculated by the contractor.
Conduct full eligibility interviews for SNAP, TANF, and Medicaid applicants.
Stay current on changes to rules, regulations, and guidelines for individual benefit programs.
Make necessary corrections, update case information, and authorize benefits.
Provide feedback for peer coaching and reporting to support improvement of the DFR accuracy review process.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid New Parent Leave, Childbirth Recovery Leave for eligible mothers, community service leave, vacation, personal and sick leave, and paid holidays.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.