AC Hotel Dallas Frisco - Starbucks Shift Lead-Restaurant 4

Aimbridge Hospitality•Frisco, TX

About The Position

The Starbucks Shift Lead supports the hotel's financial goals through daily operations of the Starbucks facilities and/or other Food and Beverage areas. The role prepares and serves beverages and food while maintaining product quality, service standards, guest satisfaction, and profitability. It provides prompt and courteous service in a fast-paced work environment and reports to the Starbucks Manager. The position is based at the AC and Residence Inn Dallas Frisco, a two-brand hotel complex with 300 combined rooms. The property serves hotel guests, nearby businesses, and sports teams and event attendees. Team members work in a fast-paced, teamwork-driven environment with supported cross-training opportunities.

Requirements

At least 1 year of experience in a supervisory or management Food and Beverage position.
Friendly, customer-centric demeanor and a positive, accommodating attitude when interacting with customers.
Maintain a professional image through appearance and dress.

Responsibilities

Prepare beverages requested by customers or servers according to standard operating procedures, including proper proportions and ingredient controls.
Maintain clean, organized, and efficient work areas, and set up the bar and back bar according to established procedures.
Respond promptly and in a friendly manner to guest requests, then follow up to ensure guest satisfaction.
Perform pre- and post-shift side work, including stocking service stations and making coffee.
Inspect the Starbucks facility daily for food quality and presentation, cleanliness, and completion of side work.
Follow through on guest requests, problems, complaints, and accidents occurring in the location.
Assist the Department Head or General Manager with training Barista personnel according to company standards.
Help schedule associates at appropriate staffing levels and monitor daily labor costs for scheduling efficiency.
Participate in monthly inventories.
Initiate programs to reduce breakage and loss of china, glass, and silver.
Assist with staff recruitment using company hiring standards, including behavioral questions, reference checks, evaluations, and team interviews.
Conduct pre-shift meetings to inform staff of daily events and ensure they are prepared and organized to deliver high service standards.
Assist the Department Head or General Manager in developing and implementing Food and Beverage promotional ideas.
Help ensure beverage costs are maintained within budget.