Starbucks Manager (Full Time, Multi-Location)

BUSCH'S CAREER PAGE•Saline, MI

10d

About The Position

The Starbucks Manager provides guests with prompt, friendly service and helps them choose coffee and other products. The role ensures consistent beverage, whole-bean, and food quality by following recipes and presentation standards, accurately entering orders, processing payments, preparing garnishes, and maintaining clean and sanitary work areas and equipment. The manager also monitors equipment and supplies, reports maintenance issues, and participates in sales promotions. The position includes interviewing and hiring baristas, planning and directing work, and coaching, counseling, evaluating, and mentoring staff to improve sales and guest service. The manager is expected to demonstrate accountability, communicate clearly, work collaboratively, follow company policies and procedures, maintain operational integrity, and share product knowledge with guests and coworkers.

Requirements

High school diploma.
Must be AST-certified.
Proficient communication and interpersonal skills, including written, verbal, and listening skills.
Proficient selling skills, including asking questions, listening, and making product recommendations.
Proficient merchandising skills, including creating fresh and appealing displays in service, self-service, and bakery areas and cross-merchandising throughout the store.
Proficient cleaning abilities to meet sanitation and visual standards.

Responsibilities

Provide prompt, friendly guest service and identify guests’ coffee interests and needs.
Explain the coffee drink menu and answer guest questions.
Prepare beverages and provide whole-bean and food products consistently according to recipe and presentation standards.
Accurately enter drink orders into the register system immediately after receiving them.
Accept guest payments, process credit card charges, and make change when applicable.
Wash and sterilize equipment and prepare drink garnishes.
Follow health, safety, and sanitation guidelines.
Maintain cleanliness throughout the coffee station, including counters, sinks, utensils, shelves, and storage areas.
Report equipment problems and maintenance issues to the manager.
Stock and replenish inventory and supplies.
Participate effectively and efficiently in sales promotions.
Interview and hire baristas.
Plan, assign, and direct work.
Coach, counsel, evaluate, and mentor baristas to maximize sales and guest service.
Order and receive product.
Demonstrate personal accountability, clear and timely communication, teamwork, respect, and responsiveness to constructive feedback.
Anticipate operational problems, take preventative measures, and adapt to changes that improve operations or the guest experience.
Follow Busch’s policies and procedures.
Maintain familiarity with products and services and share product information.