Starbucks Daily Operations Leader, Montebello Town Center - Full Time

Macy's • Montebello, CA

1d • Onsite

About The Position

The Starbucks Daily Operations Leader directs the daily operations of the licensed Starbucks café inside Macy’s. The role ensures an efficient, professional, safe, and profitable operation while upholding Starbucks brand standards and Macy’s Foods Division expectations. Working alongside Baristas, the leader delivers quality customer service and expertly crafted beverages, models operational standards, and coaches and develops team members in an encouraging, energetic environment. The role also partners with leadership to support sales, profitability, and compliance goals.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires a flexible schedule that may include days, evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent; candidates with this qualification are encouraged to apply.
• Must be ServSafe certified or have a food handler permit as required by the state or local health department.
• Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
• Ability to perform the physical demands of the role, including heavy lifting, constant moving, standing or remaining stationary, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
• May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Nice To Haves

• Retail, food service, or customer service experience preferred.

Responsibilities

• Lead daily café operations and ensure compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Model Starbucks customer connection standards and Macy’s Selling behaviors to deliver an exceptional customer experience.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to support team performance, customer satisfaction, and professional development.
• Ensure food and beverages are consistently prepared, presented, and merchandised to Starbucks standards; make recipe adjustments to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to support profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies.
• Maintain a clean, professional, and welcoming café environment and model appropriate grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to support operational excellence and promptly resolve customer concerns.
• Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED