Starbucks Barista

The Kroger Co. • Lakewood, CO

11d

About The Position

The Starbucks Barista provides exceptional customer service in a safe and clean environment, helping ensure customers return. The role promotes an inclusive workplace and community responsibility while providing the right products at accurate prices. Baristas demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The position prepares beverages and other coffee shop products to recipe, standards, and customer requests; assists customers with product questions and recommendations; and supports store goals through teamwork. It also involves maintaining product freshness and quality, operating and caring for coffee shop and kitchen equipment, stocking and inventorying merchandise, and following food safety and workplace safety requirements. The role may provide direct support to minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

• Excellent customer service skills.

Nice To Haves

• Any previous comparable experience.

Responsibilities

• Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
• Maintain product knowledge and answer questions or make product suggestions.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverages to recipe and standards and according to customer requests, using proper equipment; tender transactions according to company best practices.
• Offer product samples and inform customers about coffee shop specials.
• Provide fresh products in the correct portion sizes to help prevent shrink.
• Recommend coffee shop items to customers.
• Use coffee shop equipment according to company guidelines; prepare, package, label, and inventory ingredients and merchandise.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow safety procedures, identify and report unsafe conditions, and adhere to food safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, nonconfrontationally, and cooperatively.
• Act honestly and with integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the career through the Continuing Education program.
• Access to training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed