Starbucks/Barista

Kroger•Denver, CO

13d

About The Position

The Barista provides exceptional customer service in a safe and clean environment to encourage customers to return. The role supports an inclusive workplace and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas prepare beverages and other coffee shop products according to recipes, standards, and customer requests; assist customers with product questions and recommendations; and help maintain product quality, inventory, and a safe, orderly department. The position also requires cooperative work in a fast-paced environment and support for customers and community members, including minors, people with special needs, and older adults.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions about them.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, using appropriate equipment; process transactions according to company best practices.
Offer product samples, inform customers about coffee shop specials, and recommend coffee shop products.
Provide customers with fresh products and the correct portion sizes, or as close as possible to the amount ordered, to prevent shrink.
Use coffee shop equipment according to company guidelines, including refrigerators, freezers, slicers, and ovens; prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food safety regulations and guidelines.
Inspect equipment as preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity—including robbery, theft, or fraud—to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.